Barbara I. K. Gabelli

Responsable for managing and optimising the AdWords & Bing accounts of the following large bike & outdoor e-commerce shops: www.bikester.nl www.campz.nl www.bikester.be www.campz.be

Responsabilities: - Managing SEA / SEM / PPC accounts of international clients in the tourism and e-commerce industry - Managing budgets of up to 200k per month - Writing AdWords account audits for clients - Developing and executing marketing strategies for clients - Assisting presentations for large online marketing conventions such as the SMX

21Diamonds is a young and innovative e-commerce start-up. The online shop offers a wide variety of customizable fine jewelry, designer jewelry and watches. The company is being financially backed by Rocket internet and Holtzbrinck Ventures. Summary of my tasks and responsabilities: - Online marketing - Website management - Customer Service - Purchasing - Function as country expert

- Processing and monitoring of orders - Customer care (B2B and private) - Taking over certain tasks from the Sales Support team - Working together with other departments in the fields of logistics, distribution and controlling - Processing orders in SAP R/3, including all major customer and order data - Processing complaints, returns and claims - Carrying out administrative activities - Audit tasks - Independant correspondence regarding transactions - Supporting the Sales Representatives

For be2 NL and BE: processing e-mails, supporting customers on the phone, bug and error reporting, testing new releases, ensuring quality for free texts, creating content for the knowledgebase, supportive CS tasks (ad hoc).

Six month internship which includes writing my thesis. The work mainly consists of: updating the Dutch Mydays website, online marketing, customer service, acquisition of new partners and contract negotiations.

Erasmus exchange: contemporary history, anthropology, Italian language B2

International business & marketing. Chair of the Education Committee.