Batuhan Yılmaz

- Deploy Ada.cx AI Agent workflows using prompt engineering, decision logic, guardrails, and fallback paths. - Integrate backend APIs via API tools to retrieve, validate, and process real-time data. - Run A/B tests and simulations; monitor live agent reasoning to optimize routing and human handoffs. - Redesign unauthenticated user verification workflows with strict state tracking and data guardrails. - Optimize conversation initiation, operating-hours validation, and locale-based routing.

- Automated daily email marketing operations via a Gmail Mail Merge pipeline, eliminating manual steps. - Deployed a Python web application that parses .eml files and extracts key metadata. - Used Streamlit and Pandas to support multi-file uploads and generate formatted Excel reports. - Built and validated a scikit-learn classification model to predict engagement for high-value player segments. - Analyzed marketing campaign performance and user data with SQL and Pandas to optimize outreach strategy.

Bachelor’s in Management Information Systems: Software development, data science, AI & business systems. AI & Data: Deep Learning, Data Mining, Database Systems (DBMS), and ERP. Software & Dev: Algorithms, OOP, Web & Mobile App Development, Systems Analysis & Design, UI/HCI. Quantitative: Operations Research, Statistics, Decision-Making, and Advanced Optimization. IT & Management: Computer Networks, Operating Systems, and Project Management.