Prasanth Pandiselvan

Deliver applied AI products and enterprise automation across requirements, solution architecture, implementation review, validation, release coordination and operational handover. • Social Media Manager: Helped deliver the AI content and media product to production through requirements definition, architecture decisions, implementation review, acceptance criteria and release coordination. • Agentic workflows and integrations: Designed LLM workflows using Python/FastAPI, PostgreSQL/pgvector, RAG, MCP, tool c

• Delivered volunteer infrastructure, integration and automation work for an e-commerce startup. • Integrated Shopware, Azure and back-office systems through REST APIs, FastAPI and Django, reducing manual effort in the e-commerce workflow by 95%. • Investigated integration failures and added retries and alerting to handle source-side changes. • Containerised workloads and built GitHub Actions CI/CD pipelines with deployments under 30 minutes.

Tier-3 escalation owner for 1,500+ global incidents across hybrid cloud and infrastructure environments. • Managed the incident lifecycle under strict service levels, reducing mean time to resolution by 40% and maintaining 99.9% SLA compliance. • Supported identity and access controls using Azure, Entra ID, RBAC, MFA, and IAM. • Built a Python and Azure assistant for Microsoft Teams that resolved 60% of service-desk and DevOps queries in its defined scope and saved 20+ engineering hours per week. • Mentored

Led enterprise Azure migrations and automation across 190 international locations, supporting 5,000+ endpoints. • Built reusable automation for Active Directory, DNS, VPN, firewalls, VLANs, and endpoint operations, reducing manual work by 40%. • Developed Python and SQL monitoring for AS/400 environments, sustaining 99.9% uptime and improving incident response by 45%. • Worked across Azure, PowerShell, Python, SQL, ServiceNow, ITIL, networking, and infrastructure operations.