Bel Perez

- Rebuilding and managing the Risk & Fraud team and introducing Fraud, Responsible Gambling, Money Laundering and loss prevention awareness and strategies Employee onboarding, training and supervision - Creating team workflows, training materials, procedures - Risk assessment and reporting of potential or confirmed financial crime activity Chargeback prevention, handling and report building - Guidance and consultancy on building Risk & Fraud framework, improvement of policies and procedures

- Product Owner internship since January 2020 - Success at giving purpose and direction to a product overlooked by the company - Fraud product vision, business case, design, implementation, setup, requirements, commercial model, testing - Reducing business risk exposure and improve fraud management - Creating and documenting procedures, policies and business cases - Designing withdrawal automation rules - Rewriting the company's KYC policy to reduce customer friction

- Building and managing the Risk team, aligning B2B and B2C to create a centralised team - Creating tasks, reports and workflows, increasing risk and fraud awareness. AML and loss prevention - Investigations. Reporting potential criminal activity - Chargeback handling - Advising brands and teams how to improve policies and procedures - Creating a Fraud Management Policy. Designing tools, training, and system improvements - Improving internal company communication. Liaising with providers and customers