Benedikt Achermann

is available. ✅

Bis 2024, Lead Knowledge Management and Documentation, cyon GmbH
Bis 2024, Multimedia Communication & Publishing, Hochschule der Künste Bern
Biel/Bienne, Schweiz

Fähigkeiten und Kenntnisse

Project Management
Information technology
Knowledge management
Project Documentation
Technical Documentation
Troubleshooting
Support
Atlassian Confluence
Atlassian Jira
Slack (Software)
Bash (Unix shell)
Communication skills
Organizational skills
Leadership
Analytical skills
International experience
Customer orientation

Werdegang

Berufserfahrung von Benedikt Achermann

  • 1 Jahr und 7 Monate, Feb. 2023 - Aug. 2024

    Lead Knowledge Management and Documentation

    cyon GmbH

    > Facilitating and coordinating the exchange of knowledge and maintenance of technical and process documentation > Project management and execution for the cloud migrations of Atlassian Confluence and Jira

  • 5 Jahre und 9 Monate, Juni 2017 - Feb. 2023

    Technical Customer Support

    cyon GmbH

    > Supervision and support for new team members with coaching, training and feedback > Organising the onboarding process, developing training courses and training and management of the onboarding team > Target group-orientated communication and technical support support for customers

  • 1 Jahr und 7 Monate, Juni 2016 - Dez. 2017

    Web Developer

    Freelance / Independent

    > Project management, communication and acquisition > Design process and gathering of requirements

  • 4 Jahre und 1 Monat, Juni 2013 - Juni 2017

    Bicycle Messenger

    Kurierzentrale GmbH

    > Delivering important documents, tissue samples, flower bouquets and whatever else you can pack in a big bag.

  • 3 Monate, Juni 2012 - Aug. 2012

    Web Developer

    rayneer entertailorment AG

    > no longer existing startup in Zurich's Technopark > Web development, interaction design and user interface prototyping

  • 7 Monate, Feb. 2011 - Aug. 2011

    Senior IT Supporter

    AMARAS AG

    > User support at the Swiss headquarters of a Philips

  • 1 Jahr und 8 Monate, März 2009 - Okt. 2010

    Desktop Support Analyst

    EFG Financial Products

    > Organizational leadership of the desktop support team > User support in a fast paced, competitive and international environment > Professional communication across cultural and hierarchical boundaries

  • 4 Jahre und 4 Monate, Sep. 2004 - Dez. 2008

    IT Systems Engineer

    Harcourt Investment Consulting AG

    > Technical support in a rapidly growing, very dynamic and international environment > Hiring and training of junior support personnel > Project management and implementation of software distribution and management system (SCCM)

  • 3 Jahre und 8 Monate, Aug. 2000 - März 2004

    Commercial Apprentice (Kaufmännischer Angestellter)

    Kantonale Verwaltung Nidwalden

Ausbildung von Benedikt Achermann

  • 2 Jahre und 6 Monate, Sep. 2021 - Feb. 2024

    Multimedia Communication & Publishing

    Hochschule der Künste Bern

    Our graduates will be competent in transmitting and communicating content in a societal, political and commercial context. They will be capable of assuming responsibility, as well as working in a team with the objective of creating and publishing media content. They will take a reflective approach to their work as journalists or communicators in a socio-political context.

  • 3 Jahre und 1 Monat, Sep. 2012 - Sep. 2015

    Process Design, HyperWerk Institute for Post-Industrial Design

    Basel Academy of Art and Design FHNW

    HyperWerk is an opportunity space for new and unexpected design solutions; a seedbed for cross-disciplinary project work by and with students, staff, and external specialists.

  • 10 Monate, Sep. 2011 - Juni 2012

    Interaction Design

    Zurich University of the Arts ZHdK

    user interface design, interaction design, documentation of design processes, Adobe Creative Suite, Processing.

  • 1 Jahr und 6 Monate, Feb. 2007 - Juli 2008

    Economics/General Education

    KV Zurich Business School

    Economics, German, French, History

  • 2000 - 2003

    Commercial Clerk (Kaufmännischer Angestellter)

    Trade School (Kantonale Berufsschule, Nidwalden)

    professional communication in writing and speech, economics and Swiss law, English, French

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

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