Patrick Hoenigk

BLUE SAFETY steht seit zehn Jahren für nachhaltige (Wasser-)Hygiene-Konzepte. Als Wasserhygiene- und Medizintechnologie-Unternehmen haben wir es uns zur Aufgabe gemacht, ein reines Arbeitsumfeld im Gesundheitswesen zu sichern. Der Schutz von Personal und Patienten vor Gesundheitsschäden sowie unserer Kunden vor Wirtschaftsschäden steht für uns an erster Stelle. Wir haben uns vor allem auf die Dentalbranche spezialisiert und hier Hygieneprobleme bei über 1.000 Praxen Deutschlands erfolgreich gelöst.

* Consult various companies concerning staffing requirements and customer service processes

* Coordinate the Social Media CS Team * Review and resolve escalations * Evaluate Team Members * Maintain high productivity * Maximize resource efficiency * Real-time (intra-day) Management * Analyze current performance * Re-forecasting to adjust our staffing plans * Produce volume forecasts and Intra-day reports * Compare forecast results to identify opportunities for improvement * FTE Management * Optimizing schedules * Produce ACD requirement profile

* Analyzing staffing requiements for each Hotel * re-routing staff * Maximize resource efficiency * Produce workload and accomodation reports * Optimizing schedules * Phone System Administrator * Develop internal booking tools * Proving technical support for the users from all branches * 24/7 availability concerning issues with automatic check in software

* Setting up a WFM Department for the branch * Maintain high productivity within the Customer Service * Maximize resource efficiency * Real-time (intra-day) Management * Analyze current performance * Setting performance goals * Re-forecasting to adjust our staffing plans * Vendor Management * Produce call volume forecasts * Provide intra-day performance reports * Compare forecast results to identify opportunities for improvement * FTE Management * ACD Management * Phone System Administrator

* Maintain high productivity within the Customer Service * Maximize resource efficiency * Real-time (intra-day) Management * Analyze current performance * Setting performance goals * Re-forecasting to adjust our staffing plans * Vendor Management * Produce call volume forecasts * Provide intra-day performance reports * Compare forecast results to identify opportunities for improvement * FTE Management * Optimizing schedules * ACD Management * Phone System Administrator

* Analyze credit data and financial statements to determine the degree of risk involved in extending credit. * Evaluate customer records based on earnings, savings data, payment history, and purchase activity. * Consult with customers to resolve complaints and verify financial and credit transactions using SAP and Excel software * Confer with credit association and other business representatives to exchange credit information * Generate financial ratios

* Coordinate the international Service Team * Review and resolve escalations * Evaluate Team Members * Performance evaluation * Support Process Improvement * Train New Team Members * Silent Monitoring * Focus on keeping a low FCR score (first contact resolution) * KPI Management (RpO rate, contacts, orders, classifications)

Providing Inbound Customer Service by phone & e-mail.

* Contracted Soldier, Infantry (Panzergrenadiere) * EKL I & EKL II graduate * 6 month deployment as part of the ISAF protection force in Masar-e Sharif, Afghanistan

* Proactive phone queries to first time donors of various nonprofit organisations. * Fundraising by convincing first time donors to become permanent financial supporters * Reach daily targets of new permanent donors