Benedikt Bouillon

• Ensuring reception tasks are carried out in time & standards are maintained • Responsible for ensuring on the desk training • Responsible for dealing with daily allocations • Responsible for dealing with guest complaints at the reception desk • Future planning & development of new procedures for a more efficient operation and a better service quality • Implementation of daily tasks & projects as well as meeting deadlines • Assisting the Reception Manager in ensuring the team meets and exceeds goals

• Responsible for check-in’s/check-out’s of all guests • Responsible for knowing and preparing VIP arrival rooms • Responsible for dealing with all guest requests in a timely manner • Responsible for carrying out daily checklists efficiently • Responsible for handling a cash float and cashing in and out

• Bar, Café, Banqueting – opening, running the service & cashing out • Restaurants: Jacobs Restaurant, Winery Small Jacob, CARLS at the Elbphilarmonie • Patisserie – responsible for the petit fours trolley and their production • Housekeeping – cleaning and checking rooms & valet • Marketing – creating new promotions& packages • Front Office – checking in and checking out guests, cashiering • Reservations – answering to inquiries over the phone and email, updating the hotel system with bookings from GDS

Deutsch Englisch