Benno Duss

For Austrian Airlines, Deutsche Lufthansa and Swiss International Air Lines - Station Management Consulting - Operational Communication - Accident Site Organization - Station Signage & Logistics

- Optimization, further development, standardization, digitalization of HR processes - Definition, optimization and further development of the collaboration with a shared service center

Procurement and contract negotiations of airport services for international stations of Swiss International Air Lines' network

- Lead, optimize Security department - Strategic & operational aviation security management - Compliance, risk and crisis management - Security strategy, concepts and guidelines - Monitoring/analysis of worldwide political situation, decisions for appropriate security measures - Buildup & implementation of standardized risk-/threat assessment process & management tools

- Buildup & lead of Economics department - Responsible for economic efficiency of services & financial management of costs in the field of ground handling, airports, air traffic control and overhead charges - Responsible for a multi-million cost budget - Optimization & redefinition of finance processes - Support of purchasing department and for contract negotiations - Development and implementation of web-based tools for efficient cost and contract management - Project management and controlling

- Support of the buildup, implementation and optimization of the logistics department - Project management (among other buildup of Customer Service Center) - Buildup and structuring of the administration department

- Buildup of the Hubcontrol organization as project manager - Implementation and lead of the organization after launch - Responsible for the efficient steering of the operational ground handling processes and passenger connection management at Swissair’s main hub Zurich - Optimization of the operational process management organization

- Responsible for the economic efficiency of services and financial management of costs in the field of ground handling, airports and overhead charges of the Ground Services Department - Responsible for a multi-million cost budget - Support of the purchasing department and for contract negotiations

- Business analysis in the field of engine maintenance - Support of contract negotiations - Buildup and implementation of monitoring tools for warranty payments of engine manufacturers - Placing repair orders