Benny Bychick

• Installing, configuring, maintaining and troubleshooting of physical and virtual Linux and Windows Servers. • Supporting, configuring upgrading and troubleshooting of networking and security. • Administration and troubleshooting of VoIP Astimax solution. • Maintaining, troubleshooting and upgrading of Ceph storage • Planning and performing of backups on tapes and Ceph storage. • Systems RMA and coordination with external vendors • Monitoring local and remote systems for performance and SLA

• Providing consultations and training for System Engineers located on customer site • Preparing installation and maintenance documentation for further onsite implementation • Installing, configuring, upgrading and troubleshooting of computing and networking equipment in cleanrooms. • Traveling to the customer site to support the local team technical activities. • Performing network and security setup to meet the strict requirements of FAB

• Managing customer accounts and licenses • Assisting and consulting of a presales team • Remotely performing initial setup, installation and configuration of SysAid software with and for the customer. • Assisting the customer with upgrades, migrations and backup of SysAid software

• Collaborating with presales team on building of proof of concept for the new customers • Installing, configuring, troubleshooting and supporting of networking and server equipment. • Maintaining and supporting of company’s VoIP • Working remotely and onsite, including traveling to the customer premises. • Working as a Team Leader for project collaboration with Satellite ISP

Noc and Activation Team. Worked with activation and assistance in configuration of RF and IP (Cisco and Juniper) equipment, including L3 set up such as BGP, VRF, VPN set up and configuration; Experienced with such programs as CACTI, AVALON, WHAT’S UP; Used on a daily basis: Cisco, Newtech, IDirect and Ipricot among others

Senior Support Representative. Tier 2 Support; Responsible for supervising and supporting business and home networks; Provided VOIP telephony support; Trained new employees; Evaluated employees and gave direct input on performance and work quality