Berkan Nisanci
Skills
Timeline
Professional experience for Berkan Nisanci
- Current 1 year and 10 months, since Jul 2024AirITSystems GmbH
Mitarbeiter ServiceLine (1st- und 2nd-Level-Sup.)
- Annahme, Analyse und Bearbeitung von IT-Störungen im 1st- und 2nd-Level-Support - Benutzer- und Rechteverwaltung in Active Directory - Ticketanlage, Priorisierung und Dokumentation im Ticketsystem - Eigenständige Problemlösung sowie Eskalation an nachgelagerte Supporteinheiten - Support per Telefon, E-Mail und Remote
- First & Second-Level-Support Remote und OnSite (Windows/Linux/MAC Clients) - Installation & Konfiguration von Software und Fachanwendungen
Languages
Deutsch
C2 (Expert / native speaker)
Turkish
C2 (Expert / native speaker)
Englisch
B1-B2 (Good)
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