Bharat Kathayat

Identify and give feedback on agent shortcomings in soft skills and process knowledge • Giving feedback to operations regarding any deviations in process • Activities to improve performance of Bottom Quartile Agents • Activities to improve the Quality Performance of the process (Improvement showed by 20%) • Following up with the delivery team to ensuring the delivery file is sent on time for each campaign. • Monthly One and One Session with a team member.

Quality Assurance is a procedure that focuses on providing assurance that quality request will be achieved

• Managing Outsourced Research Projects and Client Interactions • Conducting secondary searches to collate data related to the different sourcing categories Worldwide Identify the right work for the right place at the right time.

All Sectors.... Balaji Data Solutions is a professional B2B database management company. located in Mumbai, India. Founded in 2009, BDS is a reliable organization in providing back office administrative services such as Online and Offline data entry services, Data processing, Data conversion, Data Validation, List Buildup(Bespoke Data Creation), Web Research/Data Mining and Controlled Circulation Services.