Bhawna Bhawna

Managed end-to-end retail deposit operations through workflow systems, ensuring compliance with SLAs, KPIs, and banking policies. Processed customer funds, performed account monitoring and reconciliations, and handled account creation, documentation checks, and maturity processing. Managed customer queries via email and UK calls, maintained accurate records, supported BAU and ad-hoc tasks, and worked independently with cross-functional teams.

Handled 20+ customer queries daily regarding mobile banking, card issues, and account management, achieving a 30% increase in customer satisfaction by resolving issues effectively in one visit. Audited CRM records, identifying and removing 50+ inactive leads, improving lead data quality and marketing accuracy. Processed 100+ account openings, cheque clearances, and KYC verifications while maintaining full compliance with RBI standards.

Studied core subjects including Finance, Analytics, Project & Operations Management. Built strong knowledge of consulting, digital transformation, and business process implementation through practical projects and teamwork.