Bilal Akbar Niazi
Angestellt, System Engineer, Login Consultants Germany GmbH
Abschluss: Masters of Science [Information Technology], Preston University, Pakistan
Karlsruhe, Germany
Timeline
Professional experience for Bilal Akbar Niazi
Manage Operations for Customers' VDI Environments (VMWare Horizon, VMWare Virtualization Infrastructure) Acting as Service Manager for multiple Managed Services Customers. Routine Operations, Service Level Management, Change & Update Management and Project Management.
7 months, Feb 2019 - Aug 2019
Expert HCM
Mobilink GSM
Working with global Oracle and Veon HQ Oracle Cloud deployment teams to implement Oracle HCM Cloud for project design and implementation. HRMS System Operations; manage .Net applications, SQL DB, Servers, and Server Backups. Handle change management request process. Design, configure and deploy JSD Cloud implementation for Service Operations Team. Create workflows, screen schemes, permission scheme, and SLAs.
2 years and 3 months, Nov 2016 - Jan 2019
Expert Security & System Administrator
Mobilink GSM
Managed and lead the Infrastructure and Support Teams ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure (Shared Services Pakistan) with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. Projects: Infrastructure Deployment, IT Service Identification and ownership, O365 deployment, HQ Oracle EBS/BPM deployment Support, HQ Support Model implementation, BluePrism RPA.
1 year and 8 months, Apr 2015 - Nov 2016
Regional Manager IT Infrastructure
Warid Telecom
Lead and develop IT Infrastructure Team (around 12 members in distributed setting) to provide applications & Data Center support (ERP & ASP based applications, Multitude of End-user Applications). Successfully develop and implemented revamped Internal/External SLAs/OLAs extensively covering gaps and pain points. Successful management and high availability of Citrix, Hyper-V, File, WSUS, SCCM and AV Services (avg. 99.9% uptime and 0 security breaches).
5 years and 3 months, Feb 2010 - Apr 2015
Senior Executive IT Infrastructure
Warid Telecom
Ensure Quality of IT Network, Infrastructure and Support to all business units, enterprise wide. Develop and implement IT Infrastructure plan, goals and objectives. Managed Helpdesk, Franchise IT Support & Connectivity Management. Projects: Citrix XenApp Infrastructure deployment. File server migrations. FCS/FEP Upgrade. ADS Upgrade/GP Updates and SCCM Implementation. Hyper-V Implementation for Call Center Teams. Office 365 Hybrid deployment.
4 years and 3 months, Nov 2005 - Jan 2010
Operations Officer
Bank Alfalah Limited
Tested, Hired and Trained as a trainee Operations Officer. Looked after multitude of IT and Banking Operations for Regional Office and Branch Office. Daily Operations: H/W & S/W Installation and Troubleshooting, Windows Server, Windows 7, HP Blade Servers, HP Tape Library Backups, Sophos Antivirus, OS Patching, Network Shares, Printers, ADDS, User management etc. Projects: Data Gathering, Cleansing & Report Creation for Priority Banking Customers Group. FC Reporting tool deployment.
7 months, May 2005 - Nov 2005
Supervisor IT Helpdesk
Document World Pakistan
Successfully lead the IT helpdesk under Managed Services portfolio for “Warid Telecom Pvt. Ltd.” Successfully managed 99.9% Uptime for Client’s IT Systems while ensuring full compliance with company policies and security requirements. Acted as hands-on level 2 support for Microsoft Windows Servers, MSO, Cisco Telephony and CA Uni Center Systems. Helped with deployment and upgrade projects for Server systems, client applications and client operating systems.
Educational background for Bilal Akbar Niazi
3 years, Jan 2006 - Dec 2008
Computer Science
Preston University, Pakistan
Information Technology
3 years, Jan 2001 - Dec 2003
Computer Science
Preston University, Pakistan
Information Technology
Languages
English
Fluent
German
Intermediate