Bilal Akbar Niazi

Basic

Employee, System Engineer, Login Consultants Germany GmbH

Degree: Masters of Science Information Technology, Preston University, Pakistan

Karlsruhe, Germany

Skills

System Administration
Cloud Computing
Problem Solving
VMWare
Windows Server
Data Center Services
Linux
IT Service Management
Oracle Enterprise Linux
Microsoft Active Directory
Customer Service
ERP
Hardware
Jira
MS Office
Management
Networking
Support
Windows
IT Project Management
Microsoft Azure
Office 365
SCCM
Hyper-V
Team leadership
Robotic Process Automation
HP OpenView
Dell Servers
CA-Unicenter
DHCP
Microsoft DNS
Azure Active Directory Connector
Server Virtualization
Desktop Virtualization
Citrix XenApp
File Systems and Directory Services
Microsoft Forefront
Microsoft Windows
SQL Server
MS Office Tools
Data Gathering
Data Analysis
Patch Management
Windows Deployment Services
Group Policy Object
Microsoft Windows PowerShell
System Migration
Microsoft Certified Professional
VMWare Trained
SLA Management
Application Support
Physical to Virtual Migrations
Data Center Migrations
Blue Prism (POC)
Server Consolidations
International Support Exposure
Jira Service Desk Cloud
Oracle HCM Cloud
Information technology

Timeline

Professional experience for Bilal Akbar Niazi

  • Current 2 years, since Nov 2019

    System Engineer

    Login Consultants Germany GmbH

    Manage Operations for Customers' VDI Environments (VMWare Horizon, VMWare Virtualization Infrastructure) Acting as Service Manager for multiple Managed Services Customers. Routine Operations, Service Level Management, Change & Update Management and Project Management.

  • 7 months, Feb 2019 - Aug 2019

    Expert HCM

    Mobilink GSM

    Working with global Oracle and Veon HQ Oracle Cloud deployment teams to implement Oracle HCM Cloud for project design and implementation. HRMS System Operations; manage .Net applications, SQL DB, Servers, and Server Backups. Handle change management request process. Design, configure and deploy JSD Cloud implementation for Service Operations Team. Create workflows, screen schemes, permission scheme, and SLAs.

  • 2 years and 3 months, Nov 2016 - Jan 2019

    Expert Security & System Administrator

    Mobilink GSM

    Managed and lead the Infrastructure and Support Teams ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure (Shared Services Pakistan) with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. Projects: Infrastructure Deployment, IT Service Identification and ownership, O365 deployment, HQ Oracle EBS/BPM deployment Support, HQ Support Model implementation, BluePrism RPA.

  • 1 year and 8 months, Apr 2015 - Nov 2016

    Regional Manager IT Infrastructure

    Warid Telecom

    Lead and develop IT Infrastructure Team (around 12 members in distributed setting) to provide applications & Data Center support (ERP & ASP based applications, Multitude of End-user Applications). Successfully develop and implemented revamped Internal/External SLAs/OLAs extensively covering gaps and pain points. Successful management and high availability of Citrix, Hyper-V, File, WSUS, SCCM and AV Services (avg. 99.9% uptime and 0 security breaches).

  • 5 years and 3 months, Feb 2010 - Apr 2015

    Senior Executive IT Infrastructure

    Warid Telecom

    Ensure Quality of IT Network, Infrastructure and Support to all business units, enterprise wide. Develop and implement IT Infrastructure plan, goals and objectives. Managed Helpdesk, Franchise IT Support & Connectivity Management. Projects: Citrix XenApp Infrastructure deployment. File server migrations. FCS/FEP Upgrade. ADS Upgrade/GP Updates and SCCM Implementation. Hyper-V Implementation for Call Center Teams. Office 365 Hybrid deployment.

  • 4 years and 3 months, Nov 2005 - Jan 2010

    Operations Officer

    Bank Alfalah Limited

    Tested, Hired and Trained as a trainee Operations Officer. Looked after multitude of IT and Banking Operations for Regional Office and Branch Office. Daily Operations: H/W & S/W Installation and Troubleshooting, Windows Server, Windows 7, HP Blade Servers, HP Tape Library Backups, Sophos Antivirus, OS Patching, Network Shares, Printers, ADDS, User management etc. Projects: Data Gathering, Cleansing & Report Creation for Priority Banking Customers Group. FC Reporting tool deployment.

  • 7 months, May 2005 - Nov 2005

    Supervisor IT Helpdesk

    Document World Pakistan

    Successfully lead the IT helpdesk under Managed Services portfolio for “Warid Telecom Pvt. Ltd.” Successfully managed 99.9% Uptime for Client’s IT Systems while ensuring full compliance with company policies and security requirements. Acted as hands-on level 2 support for Microsoft Windows Servers, MSO, Cisco Telephony and CA Uni Center Systems. Helped with deployment and upgrade projects for Server systems, client applications and client operating systems.

Educational background for Bilal Akbar Niazi

  • 3 years, Jan 2006 - Dec 2008

    Computer Science

    Preston University, Pakistan

    Information Technology

  • 3 years, Jan 2001 - Dec 2003

    Computer Science

    Preston University, Pakistan

    Information Technology

Languages

  • English

    Fluent

  • German

    Intermediate

Wants

Cloud Computing
Deutsche Sprache Exposure
Oracle Cloud
AWS

Interests

Music
Gadgets
Short Films
Wandering

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