Imran Raza

Primary on-site IT contact supporting 600+ users and approximately 400 Windows workstations across day-to-day enterprise IT operations. Handle an average of 40+ incidents and 50+ service tasks per week in ServiceNow, ranging from user support to complex technical issues. Administer Active Directory, Microsoft Entra ID and Microsoft 365, including user accounts, groups, permissions, onboarding and offboarding. Provide 2nd- and 3rd-level support for Windows systems, endpoints, access issues and enterprise app

•Zentraler IT-Ansprechpartner am Standort für mehr als 600 Anwender und rund 400 Windows-Arbeitsplätze. •Bearbeitung von durchschnittlich 40+ Incidents und 50+ Service Tasks pro Woche über ServiceNow, vom klassischen Anwendersupport bis hin zu komplexeren technischen Störungen. •Betreuung und Administration von Active Directory, Microsoft Entra ID und Microsoft 365, insbesondere Benutzerkonten, Gruppen, Berechtigungen sowie On- und Offboarding. •Fehleranalyse und Support im 2nd- und 3rd-Level für Windows-Sy

Manage user identities, accounts, and permissions in Active Directory and Azure AD. Prepare, configure, and deploy new Windows PCs; wipe, reset, and retire end‑of‑life devices. Troubleshoot Microsoft 365 applications including Outlook, Teams, and OneDrive. Support engineering applications such as REDS, DTRS, ECS, Infosys, and Trafocalc used in high‑voltage transformer operations. Provide technical support for printers, network issues, mobile devices (Apple & Android), and remote PCs. Configure and enroll mo

•Manage user accounts and permissions via Azure AD/ Active Directory. •Prepare and deploy PCs; wipe and reimage EOL systems. •Troubleshoot Microsoft 365 applications. •Support engineering applications: REDS, ECS, DTRS, Infosys, Trafocalc. •Provide remote/ onsite support for Windows and mobile devices. •Configure iOS/ Android devices. •Manage incidents and service requests using ServiceNow. •Support SAP S/ 4HANA users. •Perform onboarding/ offboarding and access provisioning. •Collaborate with engineering te

•Betreuung der Anwender am Standort im 1st- und 2nd-Level-Support für Windows, Microsoft 365, Hardware und Unternehmensanwendungen. •Bearbeitung von Incidents und Service Requests über ServiceNow und Weitergabe komplexerer Fälle an die zuständigen Spezialisten. •Einrichtung neuer Arbeitsplätze einschließlich Imaging, Installation, Konfiguration und Übergabe der Endgeräte. •Unterstützung bei der Verwaltung von Benutzern, Gruppen und Zugriffsrechten in Active Directory und Microsoft Entra ID. •Installation un

Provided 1st- and 2nd-level support for Windows, Microsoft 365, hardware and enterprise applications. Managed incidents and service requests through ServiceNow and escalated complex cases to specialist teams. Set up new workstations including imaging, installation, configuration and device handover. Supported user, group and access-right administration in Active Directory and Microsoft Entra ID. Installed and supported engineering software and assisted with licensing, access, onboarding and offboarding.

Troubleshot Windows 10/11 systems, printers, network connectivity, and Microsoft 365 issues. Supported and configured devices using Jamf, Intune, and enterprise security policies. Managed service requests and incidents within ServiceNow. Performed hardware repairs, device provisioning, and remote troubleshooting. Supported Active Directory user account management and access requests. Ensured smooth IT operations for warehouse and corporate users.

•2nd-Level-Support und Systemadministration für Windows- und Microsoft-365-Umgebungen. •Administration von Benutzern, Endgeräten und Endpoint-Konfigurationen über Microsoft Intune und Jamf. •Unterstützung bei der Active-Directory-Administration einschließlich Benutzer-, Zugriffs- und Berechtigungsverwaltung. •SCCM/MECM-Softwarebereitstellungen, Applikationsinstallationen und Endpoint-Konfigurationen. •Analyse und Behebung von Hardware-, Endpoint-, Applikations-, Drucker- und Peripheriestörungen. •Remote- un

Supported Microsoft Azure and Active Directory environments. Provided troubleshooting for Windows, macOS, and hardware systems. Handled issues related to network connectivity (WLAN, basic networking). Managed mobile devices and endpoint configurations using Intune/Jamf. Maintained IT security policies and ensured compliant device operation. Delivered remote technical support for distributed teams.

•Provided Level 1-2 support for Windows/ macOS. •Managed AD/ Azure user accounts. •Performed hardware diagnostics, repairs, and remote troubleshooting. •Supported WLAN/ network connectivity and device deployments. •Configured Intune/ Jamf and enforced IT security.

Supported Microsoft 365, ServiceNow, and desktop hardware. Troubleshot hardware, software, printers, and network systems. Assisted with account management and Active Directory operations. Provided remote support and documentation for IT processes. Ensured device compliance with corporate IT security policies