
Ing. Bilal Ahmed
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Bilal Ahmed
- 8 Monate, Apr. 2021 - Nov. 2021
Working Student
Centogene AG
• Technical support and case management in Customer Care department. • Supporting questions raised by customer / partner’s issues as 2nd level support by phone and email. • Ensuring proper escalation of issues and follow up on tickets in the available incident management system. • Documenting and following up with incidents including providing feedback to the relevant teams internally. • Proactively communicate with internal departments for improvement in the processes.
- 4 Monate, Juli 2020 - Okt. 2020
Technical Operator
Apple Inc. via Modis GmbH
• Responsible for planning, monitoring and data collection, improve Apple Maps, and provide technical expertise in support to the remote teams by using Mac OS. • Checking, troubleshooting, installation and operation of the system’s software and hardware. • Update the team leads about operational progress and ticket escalation by using Eyedrive. • Update the daily data in SharePoint to assure quality and operational record.
- 1 Jahr und 11 Monate, Okt. 2014 - Aug. 2016
Mechanical Engineer
Royal Tech Pvt Ltd
• Mechanical construction of precision machined and sheet metal components for tractor OEM’s such as MASSEY FERGUSON, NEW HOLLAND and FORD using CAD / CAM. • Technical support and case management using Excel Macro. • Support resolving and escalation of complex issues with proper documentation and corrective and preventive action plans. • Implementation of SOP’s, Process optimization and ISO standards, Quality Improvement and Cost reduction upto 50 percent
- 2 Monate, Juli 2013 - Aug. 2013
Internee
Rastgar Engineering Company
• Development, planning and construction of OEM’s automotive components such as Wheel hubs. • Designing solutions for demanding customer requirements. • Optimization of existing processes and coordination with internal and external contacts. • Creation of technical drawings and parts lists. • Documentation of work results.
Ausbildung von Bilal Ahmed
- 2 Jahre und 11 Monate, Okt. 2016 - Aug. 2019
Computational Mechanical Engineering
Universität Rostock
Computational Methods in Fluid Dynamics, Fluid Dynamics, Modeling and Simulation of Turbulence, Modeling and Simulation of Mechatronics, Modern Wind Turbines.
- 3 Jahre und 9 Monate, Okt. 2010 - Juni 2014
Mechanical Engineering
International Islamic University, Islamabad
CAD/CAM, Machine Design, Manufacturing Processes, Production Engineering, Fluid Mechanics and Dynamics, Renewable Energy Resources.
Operations and Management of Maritime Systems
Hochschule Wismar
Sprachen
Deutsch
Fließend
Englisch
Muttersprache
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