Ing. Bilal Ahmed

• Technical support and case management in Customer Care department. • Supporting questions raised by customer / partner’s issues as 2nd level support by phone and email. • Ensuring proper escalation of issues and follow up on tickets in the available incident management system. • Documenting and following up with incidents including providing feedback to the relevant teams internally. • Proactively communicate with internal departments for improvement in the processes.

• Responsible for planning, monitoring and data collection, improve Apple Maps, and provide technical expertise in support to the remote teams by using Mac OS. • Checking, troubleshooting, installation and operation of the system’s software and hardware. • Update the team leads about operational progress and ticket escalation by using Eyedrive. • Update the daily data in SharePoint to assure quality and operational record.

• Mechanical construction of precision machined and sheet metal components for tractor OEM’s such as MASSEY FERGUSON, NEW HOLLAND and FORD using CAD / CAM. • Technical support and case management using Excel Macro. • Support resolving and escalation of complex issues with proper documentation and corrective and preventive action plans. • Implementation of SOP’s, Process optimization and ISO standards, Quality Improvement and Cost reduction upto 50 percent

• Development, planning and construction of OEM’s automotive components such as Wheel hubs. • Designing solutions for demanding customer requirements. • Optimization of existing processes and coordination with internal and external contacts. • Creation of technical drawings and parts lists. • Documentation of work results.

Computational Methods in Fluid Dynamics, Fluid Dynamics, Modeling and Simulation of Turbulence, Modeling and Simulation of Mechatronics, Modern Wind Turbines.

CAD/CAM, Machine Design, Manufacturing Processes, Production Engineering, Fluid Mechanics and Dynamics, Renewable Energy Resources.