Bodo Freidling

Third Level Support, member of the Local Delivery Team for South West and South Wales, Windows SOE installations, troubleshooting, network maintenance, telephone maintenance, cabling, server out of hours support

support via telephone/email in English and German for the European Support Desk and other countries like South Africa. First point of contact for support, logging tickets via Remedy, problem resolution partly via remote management tools (Netmeeting), PC and WinNT platforms, network, Active Directory, specialist application support, accurate allocation of customer requests to service points via Remedy,

Technical Support Specialist for IBM Global Services in German and English, First-Level-Support for Laptops/Mobiles, Desktop-PCs, Monitors (both IBM and Lenovo), Hardware- and Software-Support, Online-Support, E-Mail-Support, Customer advisor Support for Onsite-Technicians, IT Maintenance for Business- and private customers of IBM, Lenovo and other PC manufacturer, Analysis and Optimization of Outsourcing-Projects, Innovations and EDP support

First-Level-Support for Marketing Mystery shoppers, Hard- and Software-Support, Support via telephone, email and online. Created documents to train new staff, creating an Online-Help. Project-management

Responsible for a website update of the agency LeoLight and regular technical support. Co-created a concept for a new website. Successfully provided several EDP trainees with Power Point and GoLive 6.0 to enable employees to give presentations and create websites by themselves. Relaunched website of a national sciences institute successfully using GoLive 6.0 and Photoshop 6.0. Project also included a concept for a new homepage design which earned very positive international feedback

Software, Hardware, Multimedia, Programming, English, Business studies, Systemtechnologies

Caretaker of individuals with special needs