Bohdan Vasenshev

Error analysis and troubleshooting in the powerline network. Technical support and fault resolution for DigiONS. Coordination of troubleshooting in the PLC network and for DigiONS in collaboration with technicians. Creation and implementation of various SQL scripts for data querying and analysis. Creation and maintenance of technical documentation. Development of efficient interfaces between the operations and planning teams, as well as the development of standardized rescheduling processes.

Developed Customer Management software modules for 3rd party telecom customer Implemented business logic for full cycle customer account management - sales, contract onboarding, upgrades, and termination Modified database schema to add data fields to support new business requirements Developed custom logic to generate automated endcustomer alert emails Interfaced with customer business representatives to gather detailed requirements