Boris Delzangles

Listening • Problem Solving • Composure • Drive for Results • Functional / Technical Skills • Ethics and Values • Integrity and Trust

Phone, mails assitance customer. • payment and technical environment. • Customer Focus • Listening • Problem Solving • Composure • Drive for Results • Functional / Technical Skills • Ethics and Values • Integrity and Trust

Team work in helpdesk informatic for Quick restaurant (fast food). Consulting directly with customer, received direct orders and answering about project and activities. Reporting daily/weekly/monthly about the activity and forecasts to the direction. Project management, communication, analysis, and auditing competence (Recruitment) IT knowledge, organization skill.

Participate creation new activities in Call Center Creation knowledge Base Involved new and update Process B to C and B To C. Creation Training and Support Training. Support IT for opening a new restaurant. Phone Support software/Phone support Hardware. Control of IT assets and accounting.

Provide mobile network operators for the support general public in the mobile phone. Phone technical support level 2. Provide support of testing customer in new projet on phone. (contactless payment, ..) Support ADSL(Internet) customer for technical problem. Front and Back office. Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully. Accurately documented all technical support and customer’s help-desk interaction.

Coaching and Help teenagers 13-18 years Computer Help and Service application development. (creation CRM)

Mathematics, statistics and related software (SAS and language SQL) Data mining, Analysis and processing of statistical data