Dipl.-Ing. Borjana Paštar

- Claim Management of supplier complaints, interface to supplier and lead resolution (Problem Solving)​;​ - Experience in production processes (sewing cover seats, production floor mats, leather quality);​ - Responsible person for Incoming inspection department;​ - Performing internal audits & providing support in external audits from customers;​ - Responsibility for monitoring and charging back of defect costs;​ - Responsible person for the area of non-conforming materials/components/parts.

- Claim Management of supplier complaints, interface to supplier and lead resolution (Problem Solving);​​ - Experience in production processes (alu-die casting, injection moulding, progressive stamping, assembly etc.);​​ - Responsibility for monitoring and charging back of defect costs;​​ - Responsible person for the area of non-conforming materials/components/parts;​​ - Ensuring the compliance of the specified processes (process confirmation), further analysis and continuous improvement.

- Providing information to customers in three main services (cable television, digital television, internet connection);​​ - Responsible for improving customer satisfaction.

- Introduction to the basic services provided by companies such as Virtualization, CLOUD infrastructure, Microsoft Dynamics NAV- ERP and software legalisation​.

- Arranging the existing procedures and documentation according to ISO 9001:2008;​​ - Preparing for re-certification​.

- Introduction to documentation of the company and implementation of standard ISO 9001:2008​​.

- Master thesis: „Improving the quality by using Lean concept"​

- Diploma thesis: „The possibility and limitation of Quality Process Sheet ​concept for improving the quality of services"​