Boula israil

• Building & Administering to Microsoft servers (DC - SCCM - SCOM - DNS -DHCP – Hyper V ). • Building & Administering VMWare (ESXi & VCenter) • Building & Administering Microsoft Azure (Microsoft cloud). • Building & Administering VERITAS (Servers & Backup Desktop). • Building & Administering Office365 (Dashboard – PowerShell) • Managing Firewall (Cisco ASA, Juniper). • Designing & Administering LAN/WAN Networks. • Administering Microsoft Dynamics 365 CRM, OneDrive, Teams, and SharePoint.

• Handle all network issues. • Support domains and additional domains in all inside and outside branches. (Handling DNS, DHCP, Active Directory, VPN …). • Managing access devices (Fingerprint system, Access card). • Identify and recommend improvements for E-mail applications & Web-page development. • Asset managing, deploying, and applying polices through the help desk system.

• High availability of support services. • Maintain a high degree of customer service for all support queries. • Manage computer purchasing and maintenance • Provide 1st line technical support; answering support queries via phone, email.

Bachelor of Diversified Education (Technology/Computer Department) Field Of Study Computer Science