Brian Kamp

• Implementing Go-To-Market Germany / DACH of first localized Point-of-Sale Client Onboarding Experience • Managing Go-Lives of 100+ Top Omni-Channel Customers in the EMEA Region • Cross-Silo Leadership

- Raising my daughter and moving from Heidelberg to Monschau during the pandemic - Personal Development: Agile, Leadership, Business Model Innovation and more

• Business model development, pivots and execution of different business strategies • Sales Management and international B2B leads generation • Develop and co-monitor the profitability of the entire organization

• Projekteigner des Market-Warehouse-Projekts: - Verantwortung für die Projekt- und Zeitpläne und Einbeziehung von Key-Stakeholdern - Leitung der Angebotsanfragen (RFP) an internationale Warehouse-Logistikanbieter - Auswertung der RFPs in Geschäftsszenarien der Regionen: EMEA, LATAM und APAC • Ausführung des Pallet-Height-Projekts zur Optimierung der Ausnutzung von Containerladevolumen mittels Reduktion von Palettenhöhen

• Handle incoming breakdown calls, e-mails and faxes, enquiries and complaints related to Mercedes-Benz and Smart • Ensure complete, accurate documentation of customer cases, investigating the breakdown, finding a suitable solution and implement it • Handle internationals cases, following assistance for German customers overseas and foreign customers in Germany • Ensuring the best customer satisfaction • Keep up to date on developments in products, systems and services

Responsible for taking customer calls, answering customer emails, using live chat with customers and cooperate with internal departments to: • Assist with enquiries regarding product information • Answer questions regarding placed orders • Follow-up on lost parcels • Place orders for customers • Check on payment status

• RFQs of stamped parts and associated progressive- and transfer tools for Ford Motor Company Limited • Adjustment calculations for modified business volumes or technical changes • Project Management with design, quality, logistics and finance department and follow-up of prototypes • Responsible for implementing the packaging cost-reduction program for disposable and reusable packaging (CHEP) • Visits and business meetings with customers • CEO cost calculations support for new market tests

Job with different positions and tasks: • Jury Secretary: Interpreter function for securing a stable communication between race organization, racing teams, drivers and the racetrack. Processing jury decisions to the Race Office. • Race Official at the Race Office: Management and publication of official racing times, jury decisions and penalties notification to racing teams • Official at the accreditation desk: Management of accreditations for press, racing teams and VIP.

• Reception, bookkeeping and ensuring cash and non-cash (credit card and check) transactions • Management and money processing with secured cash logistics

The first year (1) was focused on practical experiences in various bank offices, while the second year (2) took place in several departments (Multinationals, Business Enterprises, Trade & Security) 1) Cash and check payments, customer deposits and opening of new bank accounts. Opening and closing of cashier accounts. Maintenance of ATM cash machines 2) Balance sheet, financial and risk analysis of corporate clients. Accounting of foreign securities transactions and managing call money for major customers

Certificate: https://credential.advanceonline.cam.ac.uk/d233936f-3e17-4900-a22c-306f06c8ee46#gs.6fufl0

Advanced Entrepreneurship, Advanced Procurement, Climate Change and Business, Fundamentals of E-Business und Pervasive Computing, Branding and Brand Management, Value-Based Marketing

Double Major: Finance & Information Management

German International School in Valencia, Spain.

German distance learning institute, Egypt.

German Embassy School of Beijing, China.

German International School in Jeddah, Saudi Arabia.

German International School in Karachi, Pakistan.