Britta Spitzley

(Staff responsibility 40+ employees) Focus: Overseeing the workflow of specialist, professional and competitive tailor-made Inbound Leisure Travel, Incentive Programs and Meetings and Association Conferences to meet the demands of the German Inbound Corporate Travel Market which makes up approx. 92% of Terra Nova’s revenue. In addition, supporting the Sales and Marketing aspect dealing directly with Terra Nova’s African Specialist Agencies based in German speaking European Countries.

(Staff responsibility 25+ employees) Focus: Full responsibility to lead and grow a fast-growing start-up sales organization. Increase of Sales & Turnover Figures, secure company’s profitability, Budget Management, Statistical & Financial Reporting, achieve Sales KPI Targets, Staff Management & Development (Onboarding, Coaching), Development & Implementation of Sales Targets and Training Concepts, Daily Sales & Operations Management, Improvement of workflows, structures, processes and procedures

(Staff responsibility 10+ employees) Focus: Definition and development of the company’s product portfolio for the signature destinations Southern & Eastern Africa, Latin America, Indian Ocean and Middle East for the German speaking market (Germany, Switzerland, Austria)

Focus: Sales and Marketing activities within Germany, Switzerland and Austria for international luxury Hotels and DMCs in Africa, South America, Asia & Indian Ocean. Key Account Management, Development & Implementation of Sales & Marketing Plans, Budget & Revenue Management, Reporting, Statistical & Financial Recording, Client Liaison & Customer Acquisition, Attendance of International Sales Meetings, Market Research & Competitor Analysis, Travel Trade Shows, Sales Trips, Contracting & Sale Negotiation

Focus: Sales and Marketing activities within Germany, Switzerland and Austria for international luxury Hotels and DMCs in Africa, South America, Asia & Indian Ocean. Key Account Management, Development & Implementation of Sales & Marketing Plans, Budget & Revenue Management, Reporting, Statistical & Financial Recording, Client Liaison & Customer Acquisition, Attendance of International Sales Meetings, Market Research & Competitor Analysis, Travel Trade Shows, Sales Trips, Contracting & Sale Negotiation

Focus: Daily Operational Management Responsibilities: Operational Planning & Execution of multilingual Excursions & Tours for up to 250 clients per day, Customer Care & Quality Management, Sales & Marketing (mainly for the German speaking market), Staff Management & Development, Customer Service, Ensure Safety Standards

(Staff responsibility 5+ employees) Focus: Corporate Management Responsibilities: Strategic Planning & Company Resource Management, Daily Operational Management, Staff Management & Development, Human Resource Management & Recruiting, Customer Care, Marketing, Accounting/Controlling, Customer & Supplier Liaison

Focus: Sales and Operation Management (Individual Leisure Travelers, Leisure Groups, Incentives and Meetings)

Management in Tourism Companies (Corporate Management, Human Resource Management, Marketing, Accounting/Controlling, Project Management) and Product Management (Hotel & Destination Management, Event & Trade Fair Management, Management of Travel Agencies, Travel Events and other Travel Providers)

Focus: (General) Economic and Social Studies, Tourism and Travel, Travel Operations, Commercial Control and Steering, Accounting, Data Processing

Deutsch, Englisch