Bruno Henrique Collovini

• Configuration and maintenance of computers and laptops, including hardware upgrades and software customisation. • Installation of operating systems, servers, switches, and firewalls, along with preparing products for dispatch. • Experience in document verification, KPI management, and record-keeping, with flexibility to handle various technical tasks.

Part-time * I have been work since moved from London to Coventry for Nespresso Contract through 24/7 Agency, as Warehouse Operative from Thursday to Monday rotation shift - Week 1: 6h-14h / Week 2: 14h-22h. * Responsible for picking and packing more than 600 orders per shift into Blue Yonder WMS and Savoye WCS, with 100% accuracy and keeping KPI over expected. Replenishing Nespresso Coffees and Accessories through pick/pack tables. * Providing working instructions and ongoing training for new colleagues.

Fix-term contract • I worked at Sprint Logistics since 2019, when arrived in UK, Responsible for overseeing IT operations at the Heathrow office and four warehouses in London and Peterborough, including supporting an AIMS and JAIMS WMS and providing support for servers and virtualisation infrastructure. • Conducted maintenance activities on all desktops, including upgrades, patching, and replacing hardware devices. Organised deliveries of supplies and equipment and managed inventory.

• Managed the services for customers in CENTURYLINK Data centre solutions - USA Telecom Company with $1.58B in revenue and over 11,000 employees - including Security Environment, Voice, Video, and CDN network, and helped customers with Teams in the Data centre. • Optimised network diagnostics and system updates, ensuring robust IT infrastructures. • Led service management for data center solutions, enhancing customer satisfaction through effective LATAM regional team coordination.

• Managed contracts and services, overseeing all Data Centre outsourcing services (IBM) and third-party contracts (PABX, Firewall, Caching, and Optimisation WAN). SULAMERICA is a Brazilian Insurance Company (with ING Insurance) with a revenue of $250M and 5,000 employees. • Supervised diversified environments, including Telecom, Security and Network. • Pioneered new Telecom and Security protocols, significantly improving operational efficiency and reducing downtime.

• Brazilian Telecom Company (with TELEFONICA and PT TELECOM) has a revenue of $3.1B and 12,000 employees. • Perform activities in migrating security products in Backbone, upgrading and implementing new solutions including Checkpoint Firewall, IPS, SIEM and DDOS. • Directed security product upgrades in Backbone, implementing advanced solutions to bolster Cyber security, reducing vulnerabilities.

• Monitored, developed, and validated “hardening” TIVIT assets to support obtaining the ISO27001. TIVIT is a Brazilian Data Centre & BPO Company with $700M in revenue and over 3,000 employees. • Conducted thorough security assessments, identifying vulnerabilities, and ensuring alignment with ISO27001 requirements. • Defended internal CMDB integration of advanced security measures, ensuring TIVIT's robust Defense against data breaches.

• Tracked upgrade Checkpoint and Intrusion Detection McAfee and provided customers with a level of support. DISEC is an Information Security Services startup with revenue of US$1 million and 30 employees. • Developed and executed strategies for security system enhancements, driving innovative solutions that fortified company infrastructure.

• Supported activity from the 1st & 2nd level of activities of security equipment Checkpoint, SonicWall, and Real Secure for a Brazilian Telecom Company (with TELMEX ) with $1.5B in revenue and 23,000 employees. • Validated the security policy and created and modified policies and rules for Firewall and IDS. • Analysed and optimised firewall policies, enhancing network security and reducing unauthorised access incidents. Combined with cross-functional teams to resolve security vulnerabilities.