Bryan Dunleavy

Assisting merchant, customer and employees with highly sensitive escalations. • Collaboration with media and law enforcement regarding escalated incidents. • Initiating a new Trust & Safety Taxonomy system for quality and data tracking purposes for new markets post merger. • Training new staff and outsourcers

• Conducting complex and deep dive investigations of sophisticated criminals and criminal enterprises• Worked with cross-functional teams across Amazon for collaboration on fraud risks and investigations• Worked with stakeholders to drive process improvements that will impact internal and external customers• Compilation and analyses of weekly team quality and production metrics.• MO trend identification and the creation of models for bulk actions.