Burcu Bulak Bozkurt

Create and edit photo and video content for Instagram and TikTok, developing engaging, audience-focused social media content. Monitor and analyze campaign performance using Meta Business Suite, optimizing content and advertising strategies to increase reach, engagement, and brand visibility. Manage brand communication by responding to customer comments and messages in a timely manner and actively engaging with the audience to strengthen brand awareness and community engagement.

Managed stakeholder communication and coordinated issue resolution for advertising account operations. Investigated and resolved technical, policy, and account-related escalations in compliance with Meta guidelines. Collaborated with cross-functional teams to ensure timely resolution of complex customer issues and maintain service quality standards.

Drive the creation and management of engaging content for social media channels, including Instagram and Facebook. Leverage Canva for design and CapCut for video editing to produce high-quality, visually appealing content that effectively reflects the hotel’s brand identity.

Developed project management procedures and successfully managed the standardization of processes and templates to ensure that all units have the same all units use the same project management structures. Served as the main contact for project planning, budget management, documentation, and reporting. Successfully coordinated cross-functional projects by keeping stakeholders informed through regular status meetings and reports. Digital transformation and Agile methodologies in the R&D department.

Collaborated across cross-functional teams while managing the entire lifecycle of the company's patents and trademarks. Monitored and maintained the company's patent portfolio, ensuring accuracy and compliance, resulting in a 20% reduction in processing errors.