Célia Bou

Review of all Snap Ad submissions to ensure the ads abide by the creative policies, legal and technical requirements QA: Keeping track of users’ feedback and interactions with the ads to improve the UX and platform’s safety Policy:Discuss questionable ads and creative trends to improve existing policies and content for both internal law enforcement documentations and training materials French Market Expert: in addition to Global Markets, I am specialized in French policy and its best cultural practices

• Management of websites and online marketing campaigns to ensure that they are well targeted. • Automated campaigns, segmentation plans and transactional emails management, content and follow-up. • Submitting marketing requirements to the product team and follow-up, testing of new features. • Ongoing customer segmentation and adapting marketing strategies based on this. • Benchmarking and competitor analysis, new site and promo features. • Monitoring brand consistency, website and quality assurance.

French Speaking Community for Badoo, Bumble and Chappy: • Managing a team of 24+ Customer Support agents • Responsible for any escalated Customer query including billing and legal issues • Analysing customer interaction with the product and to optimize the users' experience. • Troubleshooting user issues and reporting bugs to developers. • Creation and translation of FAQs and Help Center •Full management of the French Social media interfaces (Fb,Twitter,App stores)

Products responsible Community Manager for the French speaking market for 2 MMORPG games: • Fulfilling a creative writing and communication skill through all social media channels (Facebook, Twitter and Discord) and via our forums, chat rooms (Shoutbox), in-game announcements and the official websites of both games. • Establishment and upholding of the community loyalty through the creation of in-game and forum events, competitions, promotions, surveys, game updates • Providing QA support

Majors: Management and Marketing