Subhashini Dhanaraj

• Streamlined the SOP writing process by leveraging generative AI, prompt engineering, and other tools. • Reduced drafting time from 90-120 minutes to 15-20 minutes.

Monitored and validated online exam integrity by overseeing proctoring activities and ensuring compliance with testing protocols. Utilizing Al-driven video alerts to detect and prevent malpractices.

• Client—Accenture India FTE (Full-Time Sourcing) • Sourcing, Pre-screening, Job Posting, Boolean search, Permanent Staffing.

Client—Accenture India FTE (Full-Time Sourcing) Specialize in aligning IT recruitment strategies with organizational needs, focused on sourcing, pre-screening, and hiring top IT technical professionals.

Project: Remote Infrastructure Management Tools: BMC Remedy, Active Directory, Unlock Tracker, KB, etc., • Used critical thinking to break down problems, evaluate solutions, and make decisions. • Handled 30-50 tickets daily, consistently meeting KPI and TAT standards. • Resolved 15-20 tickets each day, prioritizing tasks based on urgency and complexity. • Transferred tickets to appropriate teams for support. • Utilized remote support tools like WebEx, MS Teams, WebEx, and LogMeIn.

Apprenticeship Training and Technical Skills Development • Completed a one-year apprenticeship with NATS, focusing on hands-on telecom training for graduate engineers. • Gained experience in managing subscriber complaints, MDF work, and landline switching. • Worked in customer support, resolving complaints, and managing public relations. • Utilized SAP ERP for stock management of SIM cards and supported BSNL's Go Green initiative.

HTML5, CCS3, Bootstrap & JavaScript; Front End Development for websites & android

• RGMTTC, a division of BSNL, aims to enhance youth telecom skills. • Covers basic telecom networks, electronic exchanges, and Next Generation Networks, cisco packet tracer. • Study on digital transmission technology and its evolution. • Explores broadband network architecture, optical fiber communication techniques, and fiber splicing. • Addresses mobile and advanced technologies like 2G/3G, SDH, FTTH, DWDM, OSI & LAN concepts, and optical transport networks for big data transport.