CHRISTINA PANAGIOTIDOU

Bis 2013, Shop Supervisor, Wind Hellas
Athens, Greece

Skills

Customer orientation
Customer service
Customer satisfaction
After Sales Management
Customer Support
Complaint management
Customer care
Customer Relations
Flexibility
Fast learner
Communication skills
Reliability
ability to work under pressure
Organizational skills
Sales experience
English Language
MS Office
PC
German
Retail
Support
SAP

Timeline

Professional experience for CHRISTINA PANAGIOTIDOU

  • 2 years and 10 months, Jan 2014 - Oct 2016

    Customer Experience specialist

    Wind Hellas

    • Supervised the operation of twenty WIND stores across Athens, Crete and the Dodecanese region, focusing on achieving goals, implementing effective merchandising strategies, enhancing second-level customer management • Monitored & assessed around sixty sales agents based on the company’s qualitative and quantitative goals • Coached new and existing sales agents (sales techniques, personal goals, if necessary, on the job training) • Upsell/cross sell: advised customers based on their usage profile

  • 5 years, Jan 2009 - Dec 2013

    Shop Supervisor

    Wind Hellas

    • Aimed to deliver companies sales targets including new customers, terminals & accessories • Managed shop including logistics (merchandising) • Ensured customer success, managed customer issues and identified solutions • Assessment of personnel development, identification and remediation of areas for improvement and resolution through diverse methods, including participation in seminars tailored to sales and managing difficult customers, among others

  • 8 years and 1 month, Dec 2000 - Dec 2008

    Cashier/Sales Representative

    Wind Hellas

    • Managed customer payments & end of day reconciliation • Resolved customer billing issues (expired bills, call barring) • Upsell/cross sell: advised customers based on their usage profile

  • 11 months, Jan 2000 - Nov 2000

    Internship

    ATE BANK

Educational background for CHRISTINA PANAGIOTIDOU

  • 3 years and 8 months, Oct 1996 - May 2000

    department of Agricultural Technology

    Alexander Technological Educational Institute of Thessaloniki

    The studies curriculum of the division of animal production is covering the knowledge area of animal science, specifically in the applications of modern technological methods in husbandry, nutrition, breeding, reproduction, health and welfare. Furthermore, includes the methods of production, processing and optimization of animal production.

Languages

  • Greek

    C2 (Expert / native speaker)

  • English

    C1 (Fluent)

  • German

    B1-B2 (Good)

  • Spanish

    A1-A2 (Basic)

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