CHRISTINA PANAGIOTIDOU

• Supervised the operation of twenty WIND stores across Athens, Crete and the Dodecanese region, focusing on achieving goals, implementing effective merchandising strategies, enhancing second-level customer management • Monitored & assessed around sixty sales agents based on the company’s qualitative and quantitative goals • Coached new and existing sales agents (sales techniques, personal goals, if necessary, on the job training) • Upsell/cross sell: advised customers based on their usage profile

• Aimed to deliver companies sales targets including new customers, terminals & accessories • Managed shop including logistics (merchandising) • Ensured customer success, managed customer issues and identified solutions • Assessment of personnel development, identification and remediation of areas for improvement and resolution through diverse methods, including participation in seminars tailored to sales and managing difficult customers, among others

• Managed customer payments & end of day reconciliation • Resolved customer billing issues (expired bills, call barring) • Upsell/cross sell: advised customers based on their usage profile

The studies curriculum of the division of animal production is covering the knowledge area of animal science, specifically in the applications of modern technological methods in husbandry, nutrition, breeding, reproduction, health and welfare. Furthermore, includes the methods of production, processing and optimization of animal production.