Camelia Emanuela Raducu

Engaged with senior executives in business development activities to grow the Accenture Consulting practice in Romania; developping relationships with key stakeholders of major operators in Romanian Telco market; Participation in the negotiation, sale and delivery of projects forTelco operators throughout IGEM region; Managing an international team of Accenture Telco specialists, programmers and external contractors.

Redesigned service delivery and activation processes and KPIs in the operational support systems and network area; identified business needs and translated them into project requirements from both business and IT perspective Functional lead for data migration, service delivery and network inventory teams (eight people) as part of a new generation system implementation for leading Romanian Telco operator Appointed to teach and develop the CMMI practice in Accenture Romania

Redesigned AR, billing and billing back office business processes for major Romanian and Greek Telco operators; Led change management activities for billing back office personnel (250 users) on new processes and billing system implemented for top Romanian Telco operator (coordinated team of two training developers and ten client trainers); Directed the implementation end-to-end of a custom application aimed at calculating interest & installments for all residential customers of major Greek operator