Cansu Topukcu

Lead Spectrum’s strategy and roadmap, combining expertise in TCP/UDP networking, Layer 4 proxying, DDoS mitigation, and traffic acceleration with customer insight and commercial acumen. Translate infrastructure challenges into scalable features and intuitive APIs. Align engineering, security, design, and go-to-market teams across Cloudflare’s platform, using data, experimentation, and customer feedback to prioritize opportunities, drive adoption, and balance performance, reliability, usability, and revenue.

- Diligently monitor and respond to security incidents at Cloudflare, utilizing advanced tools for swift detection and containment. - Lead investigations and coordinate responses to security alerts, ensuring prompt mitigation of threats to fortify Cloudflare's services and infrastructure. - Stay ahead of cybersecurity threats, enhance monitoring capabilities through threat intelligence, collaborate on vulnerability assessments, and contribute to refining SOC processes for comprehensive security management.

- Enhanced product offerings by providing clear, customer-friendly technical support and achieving a 100% CSAT score. - Led and developed Tier 1 and 2 support engineers, ensuring top-notch customer experience through in-depth analysis and troubleshooting in client meetings.

- Configured and maintained a good network security posture using the Cisco ASA security device - Modified existing configurations to analyse error roots and preparing detailed security reports accordingly

- Strengthened IT infrastructure from a security PoV while assessing compliance through ISO 27001/2 certifications. - Advised on and implemented cutting-edge digitalisation methods to streamline loss adjustment processes.