Carlos Coelho

Dealing with customers remote; Assess, prioritize, respond, and escalate issues accordingly; Support desktop, laptop and mobile; Windows, Office and business applications support; Troubleshooting (hardware, software, network, printers, mobile OS); Operating ticketing tools; Documentation and preparing required reports.

Dealing with customers on-site and remote; Customers support (Apple and Windows); Installing and maintaining hardware and software (PC and laptop); Windows, Mac and Office applications support; Maintenance and configuration of wireless network and cable network; Backup, printers and scanners, antivirus, upgrades.

Making presentations to promote new products and special deals; Following up on customers and handling complaints in person and by phone; Working in a team and supporting new employees; Recording orders and sending details to the sales office;

Monitoring of networks (Base Transceiver Station and Base Station Controller); Troubleshooting; Configuration networks; Document and reporting and managing incidents; Attending the customers in Spanish, call center.

Installing and maintaining hardware and software; Maintenance of wireless network and cable network; Webmail, DNS, TCP/IP, Cisco switch and router setup; Windows, Windows Server 2003, Active Directory, Apple products, Antivirus and Backup; Customer support services.

Training in Cisco Career Certifications (CCNA and CCNP); Network Administration; Linux, Windows; Network Architecture and Protocols; Project management.