Carlos Fumo

Creation and development of flows and interfaces for CRM systems used by Lopes brokers, managers and coordinators and their franchises. User research (interviews, dynamics and tests).

Creation and development of tracking interfaces and purchase tracking. Creation and development of chat system for mediation in purchases. Evolution of the app's client area of ​​Americanas.com, Shoptime and Submarino. Evolution of interfaces used by Customer Service teams (SAC).

Creation interfaces of financial products and electronic channels. Interview with users. Creation of wireframes for apps and systems.

Responsible for creating graphic pieces for publicity, exhibitions and promotion of events (posters, banners, programs and folders); production of e-mails marketing; Coordinator of Sesc's brand on social networks (Facebook and Twitter); follow up with agencies, artists, producers and printing companies during the creational process in order to share, evaluate and approve the Sesc's guidelines of visual identity on several graphic pieces when not produced internally