Carolina Kluck

Scale active learning and prove impact with AI avatar roleplay simulations | Leading GTM motion in the DACH market @Meta-Skills B.V. | Building Global Product Marketing Function @Meta-Skills | Enterprise Sales | Partnership Management | AI in L&D

- Managing a portfolio of 70 customers (SMBs and Enterprise) - Proactively driving engagement by conducting QBRs, check-ins, e-mail campaigns and on-site customer visits - Guiding customers through all life cycle stages including Onboarding, Product Adoption, Optimization, Retention & Expansion - Analyzing trends and patterns in usage behavior to uncover opportunities as well as risks early - Hosting customer webinars - Closing up- and crossselling opportunities - Conducting contract negotiations and contr

- Supporting the Product Marketing Lead with directing a product marketing strategy for over 10 financial products, managing product launches, customer segmentation, and messaging - Supporting strategic positioning frameworks, driving significant improvements in customer engagement and product adoption - Creating sales enablement material and conducting trainings for commercial teams

- Handling Customer Portfolio of 100 high-touch accounts with MRR over 15mio€ and a quarterly NRR traget of 105% -Fostering strong relationships with most relevant customers and their key stakeholders (C-Level) - Owning the full customer lifecycle including onboarding, set-up, overseeing operations, quality assurance & optimization - Proactively driving engagement by conducting QBRs, check-ins, e-mail campaigns and on-site customer visits - Driving growth by up- and cross-selling range of financial product

B2B Key Account Manager & Product Marketing Associate for the DACH and paneuropean market - Nurturing and growing the companies largest accounts - Fostering strong and sustainable relationships - Driving growth and revenue by up- and crossselling Amberscripts services - Identifying, driving and developing strategic product marketing strategies - Analyzing market trends & competitive landscape and collaborating cross-functionally

B2B Customer Success Manager for the DACH market - Fostering strong relationships with all DACH customers - Driving growth by up- and crossselling Amberscripts services - Translating customer pains and needs into product improvement and actionable product marketing strategies

Auslandssemester in Cartagena de Indias, Kolumbien