Catalina Rössle

My main role as an Associate Community Manager is to keep the vibrancy in our communities and be the "go to" person for our community members, should they have any requests. Also, I liaise with clients and stakeholders on a day to day basis to respond to their needs as accurate as possible, ensuring that all projects are on schedule and produce meaningful results.

Some of my main responsibilities were: To be a trilingual mediator between users and the brand by responding submited feedback via the Cheapflights and Zugu websites. To interpret user feedback into actionable recommendations. To identify and analyse issues, patterns and trends in customer feedback, such as social media tools.

Objective: Create coherent and effective communications strategies for DuocUC based on a communications plan in support of the brand and information flows across the organisation. Responsibilities: ·To manage the communications team. ·To manage relationships with the press and journalists. ·To develop and implement strategies for ensuring an ongoing media presence. ·To act as central point of contact for incoming media enquiries and outgoing responses. ·To create strategies to recruit new students.

Objective: To assist in planning all study and work programmes, ensuring a great customer service to the students. Responsibilities: · To organise and support study-abroad and work programmes. · To assist in the promotion of events and workshops. · To deliver information about all programmes and courses. · To prepare handbooks and documentation. · To assist public relations and marketing activities. · To handle students concerns and problems. · To contact embassies for visa arrangements.

Objective: Propose article topics about german reality that might have been of interest in Chile. Responsibilities: · To research and find interesting information. · To make interviews. · To write articles and send them to Chile.

Objective: To assist in planning all study and work programmes, ensuring a great customer service to the students. Responsibilities: · To organise and support study-abroad and work programmes. · To assist in the promotion of events and workshops. · To deliver information about all programmes and courses. · To prepare handbooks and documentation. · To assist public relations and marketing activities. · To handle students concerns and problems. · To contact embassies for visa arrangements.

Objective: To ensure an excellent service to our customers in Germany, United States of America and United Kingdom. Responsibilities: · To proofread final translations (English > Spanish) · To translate marketing material (English > Spanish) · To support clients requests

Objective: To manage a team of designers, publicists and web experts to develop and be responsible for communication strategies for our customers. Responsibilities: · To develop communication concepts and strategies. · To plan and organise multimedia projects. · To manage the team involved in each project.

Duties included: · editing, producing and moderating the radio programme about big real estate projects