Catherine Lindner

• project manager for the conceptual and visual redesign of the company tour including a new media mix • development and visualization of a communication concept for the tour • organisational implementation of a second company tour • administration of the Post Market Surveillance process • verification of distributors regarding anti bribery and corruption

• organisation of international customer visits and guiding of company tours • revision of the tour guide training material pursuant to aspects of the psychology of learning • operational planning and training of tour guides • assistant to business unit manager • updating of Health Care Compliance documents and training of employees

• training, speaker and participant management • entire organisation and co-ordination of providers, locations and customers • preparing the annual training plan • evaluation of the training quality and customer satisfaction • implemented working process with new countries (Belgium, Luxembourg and The Netherlands) • created manual for complete working process in the division

• Administration of personnel files • Invoice controlling • Transaction of international BU finances

• leader of the project office • administrator for the data management system • communication and co-ordination of the international project collaborators and business partners • optimizing of travel expense management • negotiation of service contract with Indian Hospital for possible treatments of project collaborators on-site

• organisation of national and international major events and congress participations (Europe-wide) • contract negotiations with locations/hotels, agencies and logistic companies • independent supervisor on-site for events with up to 1500 participants • responsible for complete commercial processing including controlling of event budgets

• restructuring and implementing a complaint management system on legal basis • consideration of legal aspects in further company divisions • managing and co-ordination of the local representatives in the Asian destinations • intercultural communication and conduct of negotiations • responsible for the apprentices

• man in charge for the product catalog “Golfurlaub” • purchasing products including contract negotiation worldwide • IT-based allotment administration and controlling • realisation of sales and marketing campaigns (sponsoring golf tournaments, road shows, trade show participations) • responsible for superordinate and strategic complaint management

Studies in the dual system at Economic Academy Schleswig-Holstein, Lübeck & touroperator Aeroworld Fernreisen GmbH, Hamburg • Certified Business economist • Certified Economic Assistant • Certified Travel Agent • Training Supervisor IHK Business Economy/Tourism Management (Hotels & Touroperator Business), Marketing

- leadership psychology - organisation psychology - learning organisations - HR management - communications psychology - workplace health promotion - psychopathology / clinical psychology - learning psychology - intercultural management

• Certified Business economist • Certified Economic Assistant • Certified Travel Agent • Training Supervisor IHK Business Economy/Tourism Management (Hotel and Touroperator Business), Marketing