Celine Petit

Provider of SaaS solutions for public affairs management. 4 months assignment to open the French market to Panalis services Customer acquisition, tailored webinar presentations, product demonstrations, and proposals. French telesales-script creation for the future sales team: prospection - cold calling - objections … Prospect research CRM set-up (Salesforce) New services competitive/market intelligence PowerPoint: multilingual Zoom presentations - Email brochures - Invoices and contracts Video (Canva)

3 months internship after 12 months of digital marketing training at DCI Major tasks: Contribution to 3 campaign launches: International team presentations (PowerPoint), and KPI analysis (Excel). Social media analysis to promote an internal project and increase blue-collar employees' engagement rate. Website SEO and Landing Page Optimization. Branding (Office decoration harmonization).

12 months of Digital Marketing courses (Weiterbildung) ending with a 3-month internship at Siemens Energy Audit, market analysis, goal, and strategies Paid & organic marketing Certificates: Advanced Google Analytics, Google Search & Display and META SEO & SEA PPC - bidding & budget CRM, UI/UX Social media advertising Emailing Affiliate marketing Graphic and video design with Canva

German for business B2 level

Publisher specializing in journals, books, blogs, conferences, and EU law and policy seminars. Three-month assignment evaluating, training, and mentoring the conference team in telesales, customer service, and GDPR-compliant customer interaction. KPI introduction

European Academy organizes conferences, training, and seminars focused on European law and policy. Project owned: EU Finances conferences - Client research, ticket telesales, and marketing campaigns - Creation of the 2020 conference's calendar: Topics and speaker selections for 50 events (European-wise)

Project Networks is a company that specialized in German-speaking conferences and summit organizations focused on IT and HR communication topics. I was responsible for IoT conference ticket sales mainly to improve my German skills in a professional environment and get familiar with IT topics.

11-week intensive German course ended with a B1 Telc Certificate

Intrepid Delta's objective was to organize conferences mainly focused on the automotive and manufacturing industries My tasks included: Conference Market Intelligence / Leads generation Attendees booking (Telemarketing) / invoicing Key Accounts: Autonomous Driving – Cognitive Manufacturing - IoT - Artificial intelligence

we.CONECT organizes more than 60 business events per year and focuses on topics such as Automotive, IT, Pharma, Business and Communications and more. My main tasks were: Recruit, train, and coach my project's telesales team to reach the targets with big focus on the KPIs. Internet research to qualify the right customers/speakers, approve the financial proposals and manage the budget. Key accounts: Intranet & Social Business Collaboration – Competitive & Market Intelligence - Disruptive Technologies

Marcus Evans organizes international conferences, summits, and sports events My main tasks were: Train, and coach the telesales team with focus on the KPIs. Conference ticket sales (Telesales) and customer retention (Telemarketing) Conference projects: Intranet & Collaboration – Competitive and Market Intelligence - HR Mobility and Software License Management

TechXact is an IT company specialized in Data-Center Maintenance & Tier 4 Certification, Web Development, and Digital Marketing The company considered me to be the “Control Tower” due to the tasks' diversity. My tasks included: Projects Management - Tele-Sales teams training & coaching to reach the sales targets Training Management - for 25 employees (recruitment, contract, professional training & more) Event Management - Data-Center Tier 4 Certification for 70 attendees (Operations and ticket sales)

HMC is a provider of premium paid-membership loyalty programs to more than 1250 5-star hotels and resorts worldwide. Partnering with hotels to increase their occupancy by creating local and global customer databases. The short-term objective for the contract was: Recruitment - Candidates research (advertisements and Internet) - Interviews / Selections - Average of 50 candidates per week Onboarding and training - Average of 15 Telesales and Customer Service Agents per week plus ongoing / weekly training

Hotel Dynamics specialized in 5-star hotel chain marketing. Mission: Open and lead Call-Centers in 9 locations. From 6 months to 2 years (Hilton or Inter.Continental / Dubai - Brussels - Libreville - Beirut - Strasbourg - Moscow - London ...) I performed the role of being the bridge between the hotel management, the company & the loyalty program's members: Contract/budget - Targets/financial reports - administration - Benefits Management & Marketing Program: Tele-marketer recruitment / training / KPIs

School of IT-related professions. 12 months of Digital Marketing courses ending with a 3-month internship at Siemens Energy Audit, market analysis, goal, and strategies Paid & organic marketing Certificates: Advanced Google Analytics, Google Search & Display and META SEO & SEA PPC - bidding & budget CRM, UI/UX Social media advertising Emailing Affiliate marketing Graphic and video design with Canva Website creation with WordPress, Wix, and basic HTML Branding and engagement dev. Reporting

Applied Arts - Graphic Design - Architecture