Celine Weckerle

• Recruitment of Students from Switzerland, Germany, Austria, France, Benelux, Denmark, Norway, Iceland • Partnership creation with International High Schools • Sales & Marketing planification including budgeting & forecasting • Revenue increase 5% Y0 to Y1 – 59% Y1 to Y2

• Recruitment of Students from Germany, Austria, Netherlands • Administrative assistance for students from France, Belgium, Luxemburg • Liaison between field teams and campus

• Determination of price strategy for individual as well as group reservations • In charge of creating various statistics and reports • Responsible for the reservations department • Coordinating arrivals and departures with all depaertments • Training for new receptionists and interns • Implementation of a new management system for the Front Office (ISO Certification) • Responsible for handling guest complaints as well as VIPs

• Training of interns • Presentation of guest arrivals and coordination with all departments about preferences and special requests • Responsible for handling guest complaints • Contact point for any issues in the day-to-day hotel operations