Chao Mien Hung

Coordinated product development, technical alignment, BOM validation, and issue resolution across teams while managing customized projects from inquiry through proposal stage and prototype/sample. • Acted as primary contact for ODM suppliers, delivering 3 prototypes and supporting 5+ project inquiries. • Coordinated with HQ PMs on product development, proposals, and issue resolution. • Structured workflows and maintained project momentum under limited resources.

• Achieved business development, account management, and customer success initiatives across mobility, hardware, and outdoor sports sectors. • Drove results by leveraging cross-functional collaboration with manufacturing and engineering teams to optimize client deliverables, reduce costs, and enhance product quality and operational efficiency.

• Drove business development and established a domestic client base through proactive cold-calling. Revitalized international market relationships by analyzing leads and facilitating strategic client visits. • Effectively showcased the company’s cabinet design and IT hardware integration services. Advanced the company’s presence in the Asian market through the implementation of omnichannel e-commerce solutions, integrating online and offline platforms.

• Directed agency relations and account management in designated territories, ensuring alignment with client needs and optimizing service delivery. Coordinated service delivery to enhance satisfaction, foster collaboration, and expand Excell’s market presence.

• Drove project management initiatives by creating detailed tracking systems to guide product development from concept to MP. Collaborated with cross-functional teams to oversee all phases of the product life cycle and ensure timely deliverables, including engineering changes. - Spearheaded 12 product family projects from DVT/PVT to MP within 6 months, showcasing strong leadership. - Led cross-functional teams in 3-5 annual projects, ensuring timely delivery through detail orientation.

Customer support, order management, logistical coordination, marketing, and multilingual skills • Managed customer orders received via email and phone, placing orders and coordinating daily dispatches with delivery services. • Assisted in flyer translation CN-ES and design for marketing purposes. • Identifying potential contacts through directories and online resources, and distributing flyers both domestically and internationally. • Leveraged Spanish language skills to communicate with a key Mexican