Charisma Vicuna

March 2023 — Present • Manage end-to-end accounts for B2B clients and exceeded expectations, resulting in the achievement of business growth targets. • Spearheaded projects for new work, metaverse, and virtual world topics through research and design, resulting in the development of hybrid work and experience worlds. • Created a CRM team, collaborated with cross-functional teams, and built a strong sales team, resulting in effective customer relationship management.

• Organized international onboarding events for DT and T-Mobile with more than 400 participants worldwide, resulting in a positive candidate experience. • Facilitated Metaverse events as a networking tool for Onboarding, and assisted in New Ways of Working, OfUce Ytilization, Budgeting, and Hybrid Scenarios and Analytics, resulting in efUcient and effective onboarding processes. • Created content for &ou%Me Ynited and Telekom Careers, resulting in increased visibility and engagement for the company

• Exceeded expectations by closing the Urst marketing campaign with a big real estate company during the second month of training, driving business growth. • Managed B2B clients and provided after-sales support, offering a clear impression of online marketing to clients to sell their properties online. • Utilized Salesforce as a CRM platform, resulting in efficient management of accounts and increased sales.

• Promoted to Area Sales Manager within a year for exceeding and hitting 110L of the annual target. • Maintained positive relationships with clients and offered post-sale assistance that led to recommendations to new clients. • Managed the sales team in the area, oversaw sales operations, and achieved targets, leading to 100L occupancy and expansion. • Developed efUcient and creative sales and marketing strategies for the assigned territory and target setting, utilizing HubSpot as a CRM platform.