Charlotte Gaudin

I take care of people, processes and everything in between. On top of this I also ensure that we are driving and implementing the right strategies in order to give all students the best product and language learning experience: Among other things: - The HR department and the Operations Department (Student, Teacher and Class Management) report into me - The annual organizational planning (OGSM) - Creating and building new departments (CRM, CRO) - Internal Communication (Corona, Monthly Huddles)

Successfully scaled Operations within a company that has doubled in size every year since the start all by optimizing for cost: 99% of classes happen, 4.7/5 class satisfaction, 94% Csat. Customer Service cost cut by 47% within 1 year. - Management of 25 FTE (60% remote) and +6000 teachers - successful execution of cross-functional projects such as the language learning marathon - building the organization by hiring, coaching and training interns and FTE

- Team Management - Project Management - Process Analysis - Bookkeeping and Accounting - HR

- Change and optimization of sales process (teacher backend design, content) - Development and production of training material (Video, PDF and PowerPoint Support) - Video skripting and video production (camtasia studio) - Team building and leadership - Team management of trial class teachers - Salesforce hiring (development hiring process and job offer, conducting job interviews, selection process)

Private Tutor: - Providing foreigners with the basics of the German language through - Grammar - Conversational Skills - Writing skills - Goethe - Certificate preparation (all CEFR levels) - Development and production of learn materials according to CEFR frame Customer Aquisitor: - Selling the concept to prospective customers - Customer Care - Customer After Sales Service

VAT return - DEB / DES - Invoicing - Data entry book keeping - Assistance establishing balance sheets - Translations (german - french / french german and english - french / french - english) - Secretary tasks (Phoning, Emailing, Mail) - Customer reception

- Reception - Entering goods into the system - Quality control - Stockage - Physical Inventory - Preparation - Picking and packing - Fork lifting - Expedition - Translation (german / french - french / german)

Global responsability and sustainable performane, Outils d'optimisation de la performance de l'entreprise, Analyse des données, Management de la chaine logistique, Intercultural Management, Supply Chain and management des risques, Supply Chain Integrity

Rechnungswesen, Management, Handelsrecht, Steuerrecht

Industrie, Import, Export, Rechnungswesen, Marketing, Vertrieb, Logistik, Handelsrecht

Innovation & Leadership, International People Management, Export Management and Logistics, Total Quality Management, International Strategic Managemen and HRM, International Business Plan, English Business Communication, Covey Training, Personal Development Programme