Charlotte Hempel

Setting up customer service and community management for a newly  established company, while providing hands-on support. Evaluating and  improving processes and tools, working directly with the Head of  Services and product owner to improve the game and service as well as  planning for upcoming projects. Managing collaboration and  communication with localisation partners.

Overseeing customer service processes, working with product owners  and Game Masters to remove roadblocks and evaluate processes,  constantly ensuring and improving the quality of customer service and  community management at Aeria Games, including cross-department  and external partner communication.

Leading a team of up to 22 Game Masters to ensure top quality customer  service and community management, as well as an personal development  and an enjoyable atmosphere for employees.

Taking over responsibility for team tasks and processes, training, staff planning, helping recruiting, as well as all Game Master tasks.

Providing customer service and community management, as well as QA for new content and maintenances, creating content for the website and social media.

Providing customer service and community management, as well as QA for new content and maintenances, creating content for the website and social media.

- proofreading pleadings and letters - greeting clients - copying, filing and managing records and files - managing appointments - contact with courts, lawyers' offices, public offices and clients

Answering the phone for miscellaneous companies and offices, helping with customer request and forwarding information to the customer of ebuero AG

Processing car returns for Hertz customers.

- handling customer requests by phone and email - sending replacement parts - creating, sorting and sending shipping orders and invoices