Chi Chung Diu

- Maintaining the ERP database (Orgasoft) and improving data quality - Controlling inventory level and coordinating the logistic between warehouses - Forecasting seasonal sales and providing sales and operation strategies to prevent overstocking - Providing custom SQL queries for end-users - Automated and visualized regular reports with R-Shiny dashboard - Implemented ETL to consolidate the data from different online sales platforms

- Performed front-line/online sales and provided after-sales service for luxury watches - Controlled inventory level and regular stock-taking - Prepared sales reports and analyzed performance and trend - Prepared clean and standardized data

- Forecasted the material consumption and estimated productivity - Provided KPIs for quality and inventory control - Led and provided training to a 20+ people clerical team for data input - Adjusted production pipeline to improve security and data quality under ISO standard - Liaised between the office in Hong Kong and the factory in Guangzhou - Prepared clean and standardized data for the new ERP system (Microsoft Dynamics AX)

- Provided quotations and handled inquiries from customers in Europe - Coordinated production progress to meet the delivery deadline - Provided monthly sales and production reports - Met existing and explored new customers in local and overseas jewelry exhibitions, e.g BaselWorld