Chinmay Wagh

• Bridging the process gaps and providing assistance to the Associates using SOPs, Documents, Wikis. • Creating documents that are efficient and effective which in turn will minimise the AHT and results optimum & faster resolution. • Assisting Managers on Kaizen Projects - Transfers & ILAC Issues. • Providing operational training to new hire batches.

Travel Company where I work in the back end helping clients with their ticketing issues and in the front line with my bilingual skills. Working on Amadeus & Sabre GDS platform.

Institute of Hotel Management, Mumbai. (2 years & 4 months) Apeejay Institute of Hospitality, Navi Mumbai. (4 months) Institute of Hotel Management, Bhopal. (4 months) Responsible for training of students, planning, inventory management, evaluation and creativity. Looking after service of food, buffet setups, maintaining hygienic standards, following standard operating procedures.

Active Care Concierge and Guest Relations activities Creation of Mise en place for the daily operations Inventory control Cooperation with Kitchen; Room Service; At Your Service Compliance with hygiene standards.

Worked as an Industrial Trainee in all the core departments to understand the functional aspects of the hotel. Following of standard operating procedures, working in teams to make the work easier and faster.

Procurement & Supply

Certificate Course in IATA Travel Consultant Level 2.

MBA in Hospitality with Core subjects as Strategy Management, Asset Management, Revenue Management , Human Resource.

Bachelor of Science with topics related to Hotel Industry like Rooms Division, Culinary Arts, Food & Beverage Service, Finance, Food Safety