Chinmay Wagh

Partnered with senior leadership for different programs. Led data analysis (SQL/Excel) and AI-driven automation across reimbursement workflows, improving accuracy and efficiency. Authored strategy docs and WBRs/MBRs for senior leadership. Managed German-market stakeholders with bilingual support and daily reconciliation. Spearheaded 3 cross-functional projects, supported JP & AU launches, and acted as de-facto team lead — coaching peers and driving cross-functional collaboration.

Managed complex B2B client travel profiles and streamlined cross-department workflows. Handled high-priority escalations with minimal turnaround, ensuring client satisfaction. Trained and mentored new hires on processes, tools, and service standards.

Coordinated shift operations and resolved 85%+ of complex customer queries through effective collaboration. Onboarded and trained the pilot batch for the German market, delivering targeted language and process training.

Taught and mentored 2,000+ students in hospitality management, process discipline, and documentation. Delivered practical training in inventory, asset management, and kitchen operations using varied pedagogy.

Active Care Concierge and Guest Relations activities Creation of Mise en place for the daily operations Inventory control Cooperation with Kitchen; Room Service; At Your Service Compliance with hygiene standards.

Worked as an Industrial Trainee in all the core departments to understand the functional aspects of the hotel. Following of standard operating procedures, working in teams to make the work easier and faster.

Certificate Course in IATA Travel Consultant Level 2.

MBA in Hospitality with Core subjects as Strategy Management, Asset Management, Revenue Management , Human Resource.

Bachelor of Science with topics related to Hotel Industry like Rooms Division, Culinary Arts, Food & Beverage Service, Finance, Food Safety