Chinmaya Mandavgane

Managed and evaluated a team of 12 SAP IT CRM consultants which worked for Utilities Client based in Detroit US Built fast track team of 10 SAP IT Consultants that resolved top 135 rollout issues Led support and rollout projects with various KPI’s using Agile Streamlined the Incident Management process for Consulting projects Increased team productivity by 20% by automating manual processes in the system Improved delivery quality by 75% by implementing self-check tool in Client’s SAP

Consulted on top 10 major Issues in SAP CRM system for Utilities-client based in Scotland, UK Rectified performance issues in SAP CRM Marketing module thereby improving the performance from 48 hrs. to 2 hrs. by using Object Orient programming Implemented solution to synchronize the data between SAP CRM and ERP system Enhanced SAP CRM Sales and Service Processes to incorporate client's requirements

Worked in a role of both Technical as well as Functional SAP CRM Consultant Worked in Agile-Scrum methodology for Project delivery Consulted and designed “Book Review Process” as Marketing strategy for Publications Client based in Heidelberg, Germany Monitored the complete implementation of "Book Review Process" in Heidelberg

Resolved 3 major issues in Sales and Service related Business process of SAP system Fixed 3 major issues in Client’s SAP CRM User Interface system using Object Orient Programming approach Designed and implemented Complaint Management process in client's SAP CRM system Implemented customization of Opportunity Management for Manufacturing Client based in UK Enhanced Lead Management process in client's SAP CRM system Created 2 major programs for Material Management process in client's SAP system

Project Management Change Management, Business Strategy, Marketing Management, Digitalization and Artificial Intelligence

Information Technology, Project Management, Software Engineering,

Software Engineering, Programming Languages, Network Management