Chinmaya Mandavgane

Fachlicher SPOC für das Customer Experience Modul im Rahmen eines S/4HANA-Transformationsprojekts bei einem Energieversorger Fachliche Leitung eines Teams von 3 Beratern zur Konfiguration von Serviceprozessen (Serviceaufträge, Servicerückmeldungen, Kundenkontaktprozesse) in SAP S/4HANA Konzeption und Gestaltung der Prozessintegration von Non-SAP-Systemen für Archivierung, E-Mail-Management und innerhalb der Systemarchitektur. Durchführung von Train-the-Trainer-Schulungen für implementierte Prozesse

Consulted on top 10 major Issues in SAP CRM system for Utilities-client based in Scotland, UK Rectified performance issues in SAP CRM Marketing module thereby improving the performance from 48 hrs. to 2 hrs. by using Object Orient programming Implemented solution to synchronize the data between SAP CRM and ERP system Enhanced SAP CRM Sales and Service Processes to incorporate client's requirements

Worked in a role of both Technical as well as Functional SAP CRM Consultant Worked in Agile-Scrum methodology for Project delivery Consulted and designed “Book Review Process” as Marketing strategy for Publications Client based in Heidelberg, Germany Monitored the complete implementation of "Book Review Process" in Heidelberg

Resolved 3 major issues in Sales and Service related Business process of SAP system Fixed 3 major issues in Client’s SAP CRM User Interface system using Object Orient Programming approach Designed and implemented Complaint Management process in client's SAP CRM system Implemented customization of Opportunity Management for Manufacturing Client based in UK Enhanced Lead Management process in client's SAP CRM system Created 2 major programs for Material Management process in client's SAP system

Project Management Change Management, Business Strategy, Marketing Management, Digitalization and Artificial Intelligence

Information Technology, Project Management, Software Engineering,

Software Engineering, Programming Languages, Network Management