Christian Eisbrenner

 Level 1 and 2 support  Customer contact  Exceeded expectations of metrics  Dealing with complex customer queries  Writing technical issue reports  Collaboration with engineering department

Working as a citizen advisor for french-speaking people moving to Wolfenbüttel, Germany

Employed as a call-centre sales agent.  Direct sales of holiday packages to individual customers  Met sales expectations  B2B contact with worldwide tour operators  Problem resolution regarding bookings and sales  Supporting training of employees

 First Level support  Different projects  Technical and non technical support  Took phone calls in three different languages

Funded by Disneyland to undertake an intensive, oneyear degree in sales. Main aspect here was sales training but also economical theory was part of this course.