Christian Horn
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Christian Horn
- Current 10 years and 3 months, since Apr 2016
AMC Technical Account Manager
Red Hat K.K.
• Advanced Mission Critical Technical Account Manager, dealing with the most urgent kind of issues of partners and customers • Problem investigations/debugging/solving of issues • Working partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat, be interface to the Red Hat departments • Improve documentation and processes, give training to prevent issues
- 5 years and 2 months, Feb 2011 - Mar 2016
Technical Account Manager
Red Hat
• Perform initial or secondary investigations/problem debugging and respond to online and phone support requests • Work with partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat • Maintain clean and concise ticket documentation • Travel to visit customers
All kinds of support for linux-admins, working in systems architecture, design, capacity planning, effective deployments, migration, performance tuning, evaluation of new technology, holding trainings for sysadmins
- 3 months, Mar 2008 - May 2008
linux & vmware engineer
T-Systems Japan K.K.
Evaluation of migration strategies for server consolidations, backup solutions, development/deployment of opensource based documentation systems
- 6 years and 7 months, Aug 2001 - Feb 2008
Linux/Unix Sysadmin
Debis Systemhaus/T-Systems
Deployment & Administration of linux-systems in enterprise sized environments
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Japanese
C1 (Fließend)
Russian
A1-A2 (Grundkenntnisse)
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