Christian Horn

• Advanced Mission Critical Technical Account Manager, dealing with the most urgent kind of issues of partners and customers • Problem investigations/debugging/solving of issues • Working partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat, be interface to the Red Hat departments • Improve documentation and processes, give training to prevent issues

• Perform initial or secondary investigations/problem debugging and respond to online and phone support requests • Work with partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat • Maintain clean and concise ticket documentation • Travel to visit customers

All kinds of support for linux-admins, working in systems architecture, design, capacity planning, effective deployments, migration, performance tuning, evaluation of new technology, holding trainings for sysadmins

Evaluation of migration strategies for server consolidations, backup solutions, development/deployment of opensource based documentation systems

Deployment & Administration of linux-systems in enterprise sized environments