Christian Horn

Professional experience for Christian Horn

• Current , since Apr 2016

  AMC Technical Account Manager

  Red Hat K.K.

  • Advanced Mission Critical Technical Account Manager, dealing with the most urgent kind of issues of partners and customers • Problem investigations/debugging/solving of issues • Working partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat, be interface to the Red Hat departments • Improve documentation and processes, give training to prevent issues

• 5 years and 2 months, Feb 2011 - Mar 2016

  Technical Account Manager

  Red Hat

  • Perform initial or secondary investigations/problem debugging and respond to online and phone support requests • Work with partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat • Maintain clean and concise ticket documentation • Travel to visit customers

• 2 years and 7 months, Jun 2008 - Dec 2010

  

  linux engineer/administrator

  T-Systems

  

  All kinds of support for linux-admins, working in systems architecture, design, capacity planning, effective deployments, migration, performance tuning, evaluation of new technology, holding trainings for sysadmins

• 3 months, Mar 2008 - May 2008

  linux & vmware engineer

  T-Systems Japan K.K.

  Evaluation of migration strategies for server consolidations, backup solutions, development/deployment of opensource based documentation systems

• 6 years and 7 months, Aug 2001 - Feb 2008

  Linux/Unix Sysadmin

  Debis Systemhaus/T-Systems

  Deployment & Administration of linux-systems in enterprise sized environments