Basic

Christian Horn

Employee, AMC Technical Account Manager, Red Hat K.K.

Tokyo, Japan

Skills

Timeline

Professional experience for Christian Horn

  • Current , since Apr 2016

    AMC Technical Account Manager

    Red Hat K.K.

    • Advanced Mission Critical Technical Account Manager, dealing with the most urgent kind of issues of partners and customers • Problem investigations/debugging/solving of issues • Working partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat, be interface to the Red Hat departments • Improve documentation and processes, give training to prevent issues

  • 5 years and 2 months, Feb 2011 - Mar 2016

    Technical Account Manager

    Red Hat

    • Perform initial or secondary investigations/problem debugging and respond to online and phone support requests • Work with partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat • Maintain clean and concise ticket documentation • Travel to visit customers

  • 2 years and 7 months, Jun 2008 - Dec 2010

    linux engineer/administrator

    T-Systems

    All kinds of support for linux-admins, working in systems architecture, design, capacity planning, effective deployments, migration, performance tuning, evaluation of new technology, holding trainings for sysadmins

  • 3 months, Mar 2008 - May 2008

    linux & vmware engineer

    T-Systems Japan K.K.

    Evaluation of migration strategies for server consolidations, backup solutions, development/deployment of opensource based documentation systems

  • 6 years and 7 months, Aug 2001 - Feb 2008

    Linux/Unix Sysadmin

    Debis Systemhaus/T-Systems

    Deployment & Administration of linux-systems in enterprise sized environments

Languages

  • German

    First language

  • English

    Fluent

  • Japanese

    Fluent

  • Russian

    Basic

Wants

Interests

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