Christoph Meierhofer

Lifestyle decision to relocate to New Zealand. After travelling and settling in I am now looking for a new challenge to further develop my career in NZ.

Responsible for Service Level Management, Service Improvement, Service On-Boarding, Infrastructure Requirements Management and Demand Management (IT service desk and application support desk organization).

Responsible for Service Design and On-Boarding, Problem Management, Complaint Management, Service Improvement and Service Level Management within the global, internal IT Service Desk organisation.

Manage the transition of one of the internal IT Service Desks from one location to another location as part of an outsourcing deal. Work together with the vendor to transfer the knowledge, ensure agreed KPIs are met and stabilise service delivery after successful transition.

Head of a global team of Business Analysts. In charge of reviewing requests for new services, assessing the impact on the global, internal IT Service Desk organisation. Seek senior management approval and implement new services. Responsible for local oversight, escalation to global functional manager and local coordination of the Shared Services teams. Implement the global strategy within the Australian organisation.

Set up and manage the Service Level Management team within the Australian IT Service Desk Organisation. Responsible for the Service Introduction, Service Level Management, Reporting and Project Management functions.

Travelling in Japan, South Korea, China, Vietnam, Cambodia, Laos, Thailand, Singapore, Australia

Travelling in Singapore, Australia, New Zealand, USA, UK.