Christophe Ribourtout
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Christophe Ribourtout
- Bis heute 5 Monate, seit Jan. 2025
Responsable partenariats internationaux
Saint Jean School of Management
-User management and registration; -Troubleshooting EBICS statements, payments and database issues; - EBICS Payments monitoring; -Articles review for the support site and migration to Salesforce.
- Portfolio management (130% on target for Q1 2022). - Cancellations and retention. - Projects with marketing for automating on-boarding for online-purchased and medium clients. - Translation to French and translation review. - Recorded webinars and training videos for the French market.
- 10 Jahre und 10 Monate, Jan. 2011 - Okt. 2021
Global Technical Support Specialist
LogMeIn Germany GmbH
- Solving technical problems for French, English and Spanish speaking customers and prospects - Providing support for 6 SaaS products of the GoTo family, from web-conferences to support products - Working in close cooperation with Sales and Accounting to give them access to support and information, for a faster and more flexible client experience
- 1 Jahr und 4 Monate, Sep. 2009 - Dez. 2010
International Account Manager
Netviewer AG
- Gained new accounts through inbound calls, e-mails and leads - Managed a portfolio of 350 customers - Led training sessions for new users
- 1 Jahr und 8 Monate, Jan. 2008 - Aug. 2009
Cisco France & Mediterrean Program Manager
Harte Hanks Ltd
- Managed French and Mediterranean teams with a total of 15 agents - Recruited and managed a team increase to 27 agents and 2 team leaders between February and July 2009 for a special European lead generation campaign - Trained, coached and recruited new French and Spanish speaking agents - Created and managed lead generation campaigns for Cisco resellers - Reported results to European Headquarters
- 4 Monate, Sep. 2007 - Dez. 2007
Cisco Expert Lead Generator
Harte Hanks Ltd
- Generated leads out of inbound queries - Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners - Coached and trained new agents
- 1 Jahr und 4 Monate, Mai 2006 - Aug. 2007
Cisco Expert Agent
The Gem
- Generated leads out of inbound queries - Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners
- 6 Monate, Nov. 2005 - Apr. 2006
Entreprise Service Correspondent
Hertz
- Provided customer support to French speaking Enterprise customers - Investigated queries from all steps of car rental contracts from booking to return
- 3 Jahre und 5 Monate, Okt. 2001 - Feb. 2005
International Healthcare Expert Agent
GMC Services
- Managed reimbursement files and emergencies for a portfolio of international clients (Total, Schneider, Vivendi...) - Trained and mentored newcomers in translation of invoices and contract details - Advised on the development for user interface design for internal ERP - Offered support on internal ERP
Ausbildung von Christophe Ribourtout
- 3 Jahre und 10 Monate, Sep. 1997 - Juni 2001
Business
ECE Lyon
Erasmus exchange year in Accounting and Finance at University of the West of England in Bristol, U.K
Sprachen
Englisch
Fließend
Französisch
Muttersprache
Spanisch
Fließend
Deutsch
Gut
Italienisch
Grundlagen
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