Christophe Ribourtout
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Christophe Ribourtout
- Bis heute 1 Jahr und 4 Monate, seit Jan. 2025
Responsable partenariats internationaux
Saint Jean School of Management
-User management and registration; -Troubleshooting EBICS statements, payments and database issues; - EBICS Payments monitoring; -Articles review for the support site and migration to Salesforce.
- Portfolio management (130% on target for Q1 2022). - Cancellations and retention. - Projects with marketing for automating on-boarding for online-purchased and medium clients. - Translation to French and translation review. - Recorded webinars and training videos for the French market.
- 10 Jahre und 10 Monate, Jan. 2011 - Okt. 2021
Global Technical Support Specialist
LogMeIn Germany GmbH
- Solving technical problems for French, English and Spanish speaking customers and prospects - Providing support for 6 SaaS products of the GoTo family, from web-conferences to support products - Working in close cooperation with Sales and Accounting to give them access to support and information, for a faster and more flexible client experience
- 1 Jahr und 4 Monate, Sep. 2009 - Dez. 2010
International Account Manager
Netviewer AG
- Gained new accounts through inbound calls, e-mails and leads - Managed a portfolio of 350 customers - Led training sessions for new users
- 1 Jahr und 8 Monate, Jan. 2008 - Aug. 2009
Cisco France & Mediterrean Program Manager
Harte Hanks Ltd
- Managed French and Mediterranean teams with a total of 15 agents - Recruited and managed a team increase to 27 agents and 2 team leaders between February and July 2009 for a special European lead generation campaign - Trained, coached and recruited new French and Spanish speaking agents - Created and managed lead generation campaigns for Cisco resellers - Reported results to European Headquarters
- 4 Monate, Sep. 2007 - Dez. 2007
Cisco Expert Lead Generator
Harte Hanks Ltd
- Generated leads out of inbound queries - Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners - Coached and trained new agents
- 1 Jahr und 4 Monate, Mai 2006 - Aug. 2007
Cisco Expert Agent
The Gem
- Generated leads out of inbound queries - Served as contact point for Cisco France resellers and headquarters to provide training and reporting to partners
- 6 Monate, Nov. 2005 - Apr. 2006
Entreprise Service Correspondent
Hertz
- Provided customer support to French speaking Enterprise customers - Investigated queries from all steps of car rental contracts from booking to return
- 3 Jahre und 5 Monate, Okt. 2001 - Feb. 2005
International Healthcare Expert Agent
GMC Services
- Managed reimbursement files and emergencies for a portfolio of international clients (Total, Schneider, Vivendi...) - Trained and mentored newcomers in translation of invoices and contract details - Advised on the development for user interface design for internal ERP - Offered support on internal ERP
Ausbildung von Christophe Ribourtout
- 3 Jahre und 10 Monate, Sep. 1997 - Juni 2001
Business
ECE Lyon
Erasmus exchange year in Accounting and Finance at University of the West of England in Bristol, U.K
Sprachen
Englisch
C1 (Fließend)
Französisch
C2 (Verhandlungssicher / Muttersprachlich)
Spanisch
C1 (Fließend)
Deutsch
B1-B2 (Gute Kenntnisse)
Italienisch
A1-A2 (Grundkenntnisse)
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