Christos Giannos

Implement and update the missions guide. Manage budget lines for missions. Manage commitments, payments or transfers with accounting. Produce progress reports. Manage archives of the service. Apply and update administrative procedures relating to missions. Collect business requirements for changing MISSIONS app in collaboration with management IT. Change management and continuous improvement of the new software for missions.

Managed all meetings with internal and external resources. Managed the year, semester and quarter budget plan for 2015 and prepared the budget forecast of 2016. Helped the Functional Analysts with the drafting and finalization of BRAs, SRAs and SPSs. Created and maintained all Project Plans for 16projects for IT and Business ofDeutsche Borse Group Compliance Program. Close collaboration with the change management team for the Service Level Agreements (SLAs). Test Management

Analysis for SAP CRM including, Billing, Pricing, Indexation. Testing processes and procedures, collect, analyze business requirements propose technical design and documentation. Process owner of sales process, product pricing and indexation. Process, Product and Mobility implementation of SAP CRM and ECC. Tester for Business Intelligence, Revenue Recognition and Billing. Improvement of the indexation procedure.

Set up and manage the Luxembourg entity. Handling Payment Processor Portals. Process invoices for vendors via SAP. Execute commercial agreements with: Record Labels, Movie Studios, Media Companies, Development Houses. Prepare quarterly Board Meetings. Day-to-day ops. Report sales and reconciliations for vendors. Data mining and data verification. Installation and continuous improvement of fraud management procedures.

Managing commissions for the brokers and issuing manual payments for Front-End, Trail and Retro Commissions. Testing the commissions’ side of the new web based software for International Transfer Agency implemented for the company for Initial, Trailer, Retrocession Commissions and Accruals. Used HP Quality tool for creation of test cases, procedures and test scenarios. Deep understanding of the Transfer Agency cycle, from Registration up until Commissions for the testing of the project.

Strategic Corporate Center General Directorate, Strategy and Management Control Directorate, Budgeting Analytics and Partnerships Division. Implementation of Bank’s KPIs through the introduction of a new corporate tool such as SharePoint 2010 as well as the creation of workflows, corporate dashboards and the bank’s new scorecards. Deep understanding of COGNOS BI tool since it was the rival project in order to understand the strengths and weaknesses of the tool against SharePoint 2010.

Business Plan Evaluations. To manage multiple client accounts, handle client communication and supervise project teams. To lead and write new business proposals, edit documents, present to clients and expand client business. To maintain the Information Systems Software and Hardware of the Athens office.

Elective Courses: Global Capital Markets, Service Management, Supply Chain Management, Business Excellence, New Product Development, Consumer Behavior, Managing the Family Enterprise. Dissertation: Exploring the Unique Selling Proposition of COCO-MAT, Qualitative and Quantitative Market Research.

Major: Computer Information Systems Elective Courses: Mathematics of Finance, Corporate Finance, Topics in Corporate Finance