Civan KOBATAN

 Customer portfolio management & development (1,2 M €)  Areas in charge: Russia, Iran, Turkey, Scandinavia, Poland, Colombia  Sales strategy: price offers, sales forecast, business intelligence  Management of Commercial assistance & Project manager  Sales promotion: international exhibitions

 Distributor portfolio management on South-East Asia + Australia  Organization of international exhibitions

 Order processing & management of the order book, invoicing  Commercial coordination: procurement, export, transport, QSE  Overseas : document management (transport, customs, inspections)

 Export sales assistant: interfacing with sales, Customer Care  Monitoring commercial relationships: CRM & reporting tools  Order and sample management  Handling litigations, product claims, internal coordination (QSE, logistics)

Key accounts (20% of turnover):  Order processing & transport management with foreign suppliers  Handling customers/suppliers’ relationships & litigations Portfolio management for customers & prospective clients  Customer telemarketing & loyalty for import & export  Sales calls: presentation of the company, sales negotiation  RFI / RFQ

English & Spanish